EberlestockReviews of eberlestock.com

Very disappointed with my experience ordering directly from Eberlestock. Within about 10 minutes of placing my order on their website, I discovered that the exact same Eberlestock items were being sold on Amazon for LESS than I paid buying directly from Eberlestock—even after using their veteran discount. I immediately placed the order on Amazon and contacted Eberlestock to cancel my direct order. Despite contacting them almost immediately, I was told they couldn't cancel it because the order had already been printed and their warehouse operates separately. The frustrating part is that the package hadn't even been picked up by FedEx. Instead of simply stopping an order that was still sitting in their facility, they're going to ship it to me and then have me return it. I like Eberlestock products, but this was a very disappointing customer experience. If you're buying from them, I would recommend checking Amazon pricing before ordering directly. I certainly wish I had.

AVOID THIS COMPANY AT ALL COST ! Don't give them any personal data or they will spam you for life, on phone, sms, email, without any possibility to unsubscribe. Worst spammers on the internet ! Dozens of daily SMS' via generic numbers you cannot block, dozens of daily emails and nobody cares. They don't respect anyone !

They do not honor codes provided for discounts

Horrible shipping. Ordered the package over a month ago and still haven’t received it.

I ordered a bag on 12/1/24. While I waited for shipping confirmation, I was continually bombarded with Eberlestock advertising. After I inquired about my order status, I was assured it would ship “today or tomorrow”. Today (the day after tomorrow) I received an email advising that my ordered item is out of stock. This is actually the second time this company has underperformed in exactly the same manner. I would not have given Eberlestock a second chance, but my ordered item was a requested Christmas present for my son, a recent Army veteran. I won’t make this mistake again.

Ordered the Bando pouch on the 2nd of December and it is now the 10th. And still not here. No communication on there end. I will never order from the again.

Ordered 3 bags on short notice for a trip. Purchased them through Amazon and the purchase included 2-day Prime shipping. The bags were supposed to arrive the day before we left for the trip, but apparently were not delivered to the carrier (USPS) in time, and thus did NOT make it before our trip. Here's the thing, I have a ton of respect for the product and the folks behind the brand. Love what they make and what they do. But, if you're going to reap the rewards of selling on Amazon, then you better be able to deliver what you say you'll deliver (in this case, 2-day shipping). And you probably shouldn't be using USPS for that--you should probably be using UPS. Yeah, it's going to cost you more, but that's the nature of the business. If you want to play the game then do it right. Sours me on the whole Eberlestock product range because if you can't sort something as simple as shipping, how am I to trust the products you're putting out there?

Never had one of their packs. Finally broke down and ordered one. 3 day (2 business) to put my order in a box and label it 3 days and counting for the carrier to receive it. Slow email support response.(read none) Won't order direct again.