Aislinn O.
Some Part of the Service is in Transition
Edit 8/14: Switched to 3 stars from previous 1 star. I will absolutely be ordering from them again, but am not yet comfortable with giving 4 or 5 stars this time around. I ordered as many OMG Peach Gummies as I could. I was eagerly awaiting the email letting me know my order had shipped. Not only did I never receive that email, the package from Shameless Foods which arrived was not any kind of candy, but a twin set of sheets. I immediately reached out with an explanation and pictures to their CustSat. After 2 business days, not including the weekend, I had not heard anything. For an issue like this, that is too long of a response time. I filed a dispute with my credit card company on my order. When Shameless Foods received the dispute notice, that's when they responded to my initial Issue Report. On August 2nd, they let me know that I could let the dispute continue, or that I could cancel the dispute and they would either replace the shipment or refund me. I opted for replacing the shipment, as I really do love the candy. I immediately called my credit card company, and sent Shameless Foods the proof of dispute cancelation, within the same email chain, early on August 3rd. For the entirety of August 3rd, I heard nothing back from them. On the morning of Friday, August 4th, I sent a follow-up email asking for confirmation that they received the proof of cancelation/if a tracking code for the replacement shipment was available. As of now, August 5th, I have not received confirmation that they received the proof of cancelation or that they have replaced my shipment. I have not received any other communication, other than marketing spam, from Shameless in the meantime. There's nothing wrong with the product. Fans of Sour Patch Gummies or Maynard's Sour Candy will adore this low-sugar alternative.
Response from Shameless SnacksAug 7, 2023
Thank you for your feedback. We apologize we did not respond on Thurs or Friday last week. However, we have responded today. Also, we apologize for the warehouse error in shipping the wrong item. We are processing your replacement order today. Our customer service manager has sent you a private message via email.


