John J.
Subscription forced. Use a virtual credit card
Rating 2 stars, so you know I'm trying to be fair. Products are good straight up. I'd recommend them for health. What is terrible is their sneaky way of subscribing you into their monthly purchases. Nowhere did I ever click the checkbox for subscription. So either their website developers are inept or the business is enforcing subscriptions on people. Now, I did get a subscription notice email, very late, only a few days before it would ship the next batch and charge me. Their customer service is oddly unresponsive via email or phone when it comes to cancelling. I have receipts of email sent and phone calls to cancel yet they didnt process it until the next week after the subscription charge kicked in. But they're very responsive when you try to ask for anything not related to costing them money. They even have a claim that they'll get back to you in "24-48 hours". Don't buy their generic PR trying to reply to each of the comments. I see I was not the only victim of this subscription. I would've been a lifelong customer if it weren't for this. Back to fiber pills I go.
Response from Shameless SnacksMar 16, 2026
Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the products, but we’re truly sorry for the frustration you experienced regarding the subscription and the cancellation process. We want to clarify that our Subscribe & Save option must be actively selected during checkout, and the subscription terms are also displayed in the order summary before the purchase is completed. In addition, customers receive the subscription details in their order confirmation email and a 3-day pre-billing notification prior to any renewal so there is time to review or manage the account. That said, we never want anyone to feel surprised or frustrated by their experience. Our support team assists customers every day with managing subscriptions, including cancellations, and we apologize if our response time did not meet expectations in your case. We would genuinely like the opportunity to review your account and make sure everything has been handled correctly. Please reach out to our team directly through Live Chat on our website so we can assist you right away and ensure your concerns are fully addressed. Please ask to speak with Watson any time M-F 8AM-5PM PT. Your feedback is important to us, and we appreciate you bringing your experience to our attention.