Shameless Snacks Reviews | Read Customer Reviews of eatshameless.com

Shameless Snacks Reviews | Read Customer Reviews of eatshameless.com

Shameless Snacks reviews

Showing 127 reviews with 1 star · Clear filters

Linda
Dec 18, 2024
I’d give customer service a zero if I could!
I purchased the gummies while waiting for a flight and was pleasantly impressed. When I arrived home, I made a large purchase. However, it is three weeks later and I still have not received my products. In fact, though my order states it is “in transit,” only a UPS label was created but never again contacted to pick up the package. Why the overly excessive delay with absolutely no communication whatsoever on your end? Extremely disappointed with customer service. I’d give a zero if I could! Order via Amazon if you want to get what you paid for!
Response from Shameless SnacksDec 20, 2024
Thank you for your feedback. We're sorry that you have not yet received your order. If you will please contact customer support by going to our website (www.eatshameless.com) and click on the chat bot in the bottom we will quickly locate your order and let you know what's going on. Also, please be sure to check you spam folder as our updates may be found there.
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Jonathan P.
Oct 3, 2024
Horrible customer service
Placed a $60 order. Never got shipping notification, no tracking and after 10 days, company stopped communicating with me. Avoid them like the plague, they are not a reputable company. If I could give them 0 stars, I would.
Response from Shameless SnacksOct 9, 2024
thank you for your note. We're so very sorry for any lack of communication. Our customer service is open M-F 8AM - 5PM PT via email, chat or phone. We'd be more than happy to assist you if we can have your full email to locate your order. Please send an email to [email protected] and ask for assistance from Sharon. She will take great care of you!
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Sandy M.
Aug 14, 2024
I have reached out 3 times now with no…
I have reached out 3 times now with no response at all. My order has been sitting in California now since August 6th. The original date of ordering was July 30th. This is ridiculous. I have asked them to cancel the order but still no reply.
Response from Shameless SnacksAug 16, 2024
Oh No Sandy! Please we've looked in our system and do not have any tickets under your first and last name. We want to help you so please go back to customer service and ask to speak with Sharon. She will help resolve all issues!
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Linette A.
Jul 28, 2023
I DID NOT SIGN UP FOR A SUBSCRIPTION…
I DID NOT SIGN UP FOR A SUBSCRIPTION and this company will not allow me to cancel or send back 6 packages that they sent every two weeks and charged me $105 each time for. They do not answer the phones or emails and the candies were disgusting just to add insult to injury. DO NOT PLACE AN ORDER WITH THIS COMPANY!!!!!!
Response from Shameless SnacksJul 29, 2023
Thank you for your feedback. We're sorry for your less than stellar experience. We absolutely will let you cancel your subscription. Please note that you likely clicked on the "subscribe and save" button during checkout which is how you were enrolled in the monthly subscription program but you are NOT locked in and we'd be more than happy to help you. We have located your subscription and we will cancel it immediately and send you a private email confirming the cancellation. We do apologize for any delayed responses as we are working through an unexpected backlog. We do greatly appreciate your patience.
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Anne K.
Jul 26, 2023
Terrible Customer Service
This is the second month in a row that I cant use the customer portal to cancel shipments. I emailed them last month to close my account and stop all shipments. They refunded the dollars for the shipment, but NEVER BOTHERED to close the account. Now I have an email saying they are about to charge me YET AGAIN! Sent yet another email within the 24 hour window of the order dropping telling them to cancel all future orders and close my account. The link provided in their response IS THE PROBLEM! It only accepts an order number, not a password and NONE OF MY ORDER NUMBERS WORK!
Response from Shameless SnacksJul 26, 2023
Thank you for your feedback. We're so very sorry we've been difficult to reach. We are working out of an unexpected backlog. We have put in new technology for the backlog and the customer portal. Also, we have cancelled your subscription and sent you a private email confirming the cancellation. Please know that we have forwarded your portal feedback to the appropriate team. We appreciate your feedback to help us improve!
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Mary R.
Jul 23, 2023
Don't sign up!
I didn't realize that I had signed up for a subscription. I have sent 4 emails in the last 3 week's trying to cancel. I have received 2 automated responses that they have received my emails and will respond. They notify you 3 days before shipping the subscription but there is no way to reply to cancel. I have notified my credit card that I dispute the charges. Terrible service!
Response from Shameless SnacksJul 26, 2023
Thank you for your feedback. We're so very sorry we've been difficult to reach. We are working out of an unexpected backlog. We have put in new technology for the backlog and the customer portal. You should be able to log into the portal with this link: https://orders.eatshameless.com/ Thank you for being patience with us.
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Ken R.
Jul 5, 2023
Just no
Read the label if you can find it online. Lots of sugar alcohols to make me sick and they are unresponsive to email.
Response from Shameless SnacksJul 6, 2023
Thank you for your feedback. We're sorry that we've missed expectations. We have tried to locate an order so that we can find a support ticket and assist you. Unfortunately we cannot find an order or ticket with your name stated on this review. If you are willing to provide your email address we'd be more than happy to address this concern with you.
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