Shameless SnacksReviews of eatshameless.com

Response from Shameless SnacksMar 23, 2026

UPDATE: Thank you for supplying your order number. We have located your account and will have someone on the leadership reach out to you directly and immediately. ----- Thank you for your feedback, and we’re truly sorry to hear about your experience. We’d really like the opportunity to make things right. Unfortunately, we’re unable to locate an account under the name provided in this review. If you’re open to it, we encourage you to reach out to us directly so we can assist further. Please visit our website and use the Live Chat option, and ask for Watson anytime Monday–Friday, 8AM–5PM PT. We will personally work with you to resolve any issues and ensure your feedback is taken into consideration for improvement for all customers.

Response from Shameless SnacksMar 23, 2026

Thank you for your feedback—we’re very sorry for the delay you experienced. The delay was caused by an inventory shortage, which has now been resolved. To minimize further delays, your order was sent in two separate shipments. Our Customer Service Manager has also contacted you personally to make sure everything is taken care of and that you’re fully supported.

Response from Shameless SnacksMar 17, 2026

Thank you so much for your feedback—we’re truly sorry we didn’t meet your expectations this time. We see that your order was placed on 03/03/26 and delivered on 03/17/26, and we really appreciate your patience while it made its way to you. If you’d prefer not to receive promotional emails, you can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any email, and we’ll make sure you’re removed right away. Thank you again for taking the time to share your experience with us—it really helps us improve, and we appreciate you.

Response from Shameless SnacksMar 16, 2026

Thank you for sharing your experience. We’re very sorry to hear about the frustration this situation has caused. During checkout, the Subscribe & Save option is presented to customers, and subscription details are included in our messaging. In addition, we sent five 3-day pre-billing notifications prior to your renewal; however, we did not receive a response until nine days after those notifications were sent. That said, we never want anyone to feel surprised or unsupported. Our Customer Service team has now canceled your subscription and sent you an email confirmation along with instructions for receiving a refund. We appreciate you bringing this to our attention and hope to have the opportunity to make this right.

Response from Shameless SnacksMar 12, 2026

Thank you for your feedback. We’ve reviewed your account and noticed that the shipping address was incorrect. We’ve now updated it based on your instructions to ensure your order reaches you correctly. It’s possible there was some confusion with the phone line. We tested the number, and it is working properly—it accepts voicemail and does not show as closed. Please be sure to call 562-358-5945 if you need to reach us by phone. We also see that you are currently live chatting with our Customer Service leader. We’re fully committed to resolving your issue as quickly as possible.

Response from Shameless SnacksMar 12, 2026

Thank you for your feedback. We did experience an issue in February that caused some shipment delays and split deliveries, but we are happy to report that the issue has been resolved. We would love the opportunity to help bring full closure to your experience. Unfortunately, we were unable to locate an order using the name associated with this review. Please reach out to us via Live Chat on our website at www.eatshameless.com and ask for Watson, who will personally assist you. Our Customer Service team is available Monday–Friday, 8:00 AM – 5:00 PM PT. We look forward to helping you and ensuring your concerns are fully addressed.

Response from Shameless SnacksMar 10, 2026

Thank you for your feedback. We’re sorry to hear about your frustration and appreciate you taking the time to share your experience. Please know we include several prompts during the checkout process to help customers clearly see when they are selecting our “Subscribe & Save” pricing versus the one-time purchase option. That said, we never want anyone to feel surprised by their order, and we will certainly use your feedback as we continue working to improve how this information is communicated. There’s no need to file a dispute to resolve this. Our support team would be happy to assist you directly. Please visit www.eatshameless.com and click the Live Chat button at the bottom of the homepage. Our agents are available Monday through Friday, 8:00 AM – 5:00 PM PT, and they’ll be glad to help review your account and assist with any requests.

Response from Shameless SnacksMar 9, 2026

Thank you for your feedback. We’d like to clarify a few details regarding your account. Our records show that you were only charged for one order, and your subscription was cancelled on March 4, 2026. Additionally, we reshipped your original order at no additional cost after it appeared the initial shipment may have been delayed or lost in transit. If you happened to receive both shipments, please feel free to keep the additional package as a small goodwill gesture from Shameless Snacks. Our Customer Service Director also reached out to you via email today to ensure everything has been resolved to your satisfaction. Please feel free to reply to that message if there is anything further we can assist you with.