CratefulPrepared by award-winning chefs and renowned nutritionists, Crateful delivers organic, healthy, perfectly balanced meals plans to your door daily.
Crateful (eatcrateful.com) has 34 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Jeri T.
The food is good but the cost is high and the cooler bag doesn’t get picked up in a timely manner. The last time it took them almost a week to pick up my cooler bag! My suggestion is that they shouldn’t charge a $15 cooler bag deposit every time the food is ordered.
Response from CratefulAug 17, 2018
Hi Jeri, Thank you for your feedback! We're always looking for ways to make the service better! CRATEFUL
pshoden
Food started out amazing, but got more bland and less appealing over time... I have actually experienced this with many meal services. I also had some trouble having my dietary needs followed, although they did eventually fix the problem and they always offered free meals for their mistakes. I noticed the food quality dropped with the company went public. I have decided to switch meal providers.
Response from CratefulAug 7, 2018
Hello! I'm sorry to hear of your experience. We haven't gone public as a company, but did take on investors in order to have more resources to make the service better in all aspects! I'm confident you'd see the improvements made if you gave us another chance. We'd like to extend to you 2 free days with the purchase of a 5 day package, so you'll have 7 days to see how great we can be! Please reach out to us: [email protected] CRATEFUL TEAM
Michael
Looking for a healthy option and this is not it.
Response from CratefulApr 9, 2018
Hi Michael, We work to provide a balance meal for our clients according to their restrictions. I'm sorry to hear that our meal plan didn't work for you, as always, thank you for your feedback! CRATEFUL
cbiwww
Great food, but way too expensive.
Response from CratefulJan 16, 2018
Hi there! Happy you enjoyed the food. We often times have coupons we send out by email, make sure you're on the list to get the savings! CRATEFUL
Adam C.
Food is inconsistent We use m-f lunch and dinner Mindful & wonderful. 4 dishes per day 20% of the time not edible 20% of the time ok 50% of the time very good 10% of the time excellent Proteins can be cut in weird pieces Parts left out Over oiled Over salted It seems Chef is on / off/ off/off/on
Response from CratefulJan 4, 2018
Hi Adam, Thank you for your feedback. Thank you for being a long time valued Crateful customer! We've recently implemented new procedures to give more consistency in the meals you receive, along with a menu revamp in our partnership with award winning Chef Luciano. We appreciate the feedback and have sent the information along to our kitchen team. best, CRATEFUL
Matt
The first two meals arrived safely last night. Looked good, although the portion sizes were a bit smaller than anticipated -- likely due to the fact that they were cooked meals vs. salads. It would be good for at least dinner to have a hot meal with a larger side salad of fresh mixed vegetables. Perhaps one of the future meals will include this option. The lunch tasted fine, not great, but the rice was a bit too hard (undercooked). The vegetables were wilted, even before I re-heated them. Dinner looks much better. Hoping things improve over the coming days, as this was a very expensive $500+ purchase of a ten-day service. The first ten days will dictate if I ever consider purchasing future long-term meal delivery packages.
Response from CratefulJan 3, 2018
Dear Matt, thank you for your feedback. We will immediately let the kitchen know about your rice being a bit too hard! We are confident you will enjoy all your future meals and will keep looking forward to your comments, which you can also send to us at [email protected]. Thank you, CRATEFUL
