EasyWPReviews of easywp.com

Response from EasyWPJan 27, 2024

Hello, Thank you for your feedback! We are glad to hear that you are happy with our product overall. Regarding the backup, please contact our team at any time at https://www.namecheap.com/help-center/live-chat/ so that we can check if it is possible to assist with the backup restoration. Best regards, Namecheap team

Response from EasyWPJan 24, 2024

Hello Mohamed, Thank you for sharing your feedback. The satisfaction of our customers is always our main goal, and we are sorry to hear that your experience was not as pleasant as expected. We would like to clarify that our systems are designed to detect any possible threats to ensure our platform stays safe. Consequently, service lock or suspension can occur for various reasons. Typically, when an account or service is locked, a corresponding email notification is sent to inform about the suspension and its reason. If you believe your account should not be locked, simply respond to the email. If you do not receive the email, please submit a ticket to our Support team here, providing the domain name in question: https://support.namecheap.com/index.php?/Tickets/Submit (choose the "EasyWP" option). The average response time is 2 hours, but it can vary depending on the load and the complexity of the case. We appreciate your patience! Best regards, Namecheap team

Response from EasyWPJan 21, 2024

Hello! Thank you for sharing your feedback. As we understand, you mean about choosing one of the default themes during website creation in the wizard menu. With the EasyWP website, you can customize your website design using any default themes that we suggest during the website creation. Also, you can add any available theme through your WordPress panel. Feel free to follow this guide with the screenshots for your convenience: https://www.namecheap.com/support/knowledgebase/article.aspx/9881/2282/easywp-how-to-install-a-new-theme-for -your-website/ Additionally, you can develop your website design using one of the common popular website builders such as Brizy, Elementor, or Divi. etc. Using the website builder you can customize your website templates. If we can be of any assistance, you may contact us 24/7 via Live Chat and Ticket systems. Best regards, Namecheap Team

Response from EasyWPJan 18, 2024

Hello! Thank you for sharing your experience with us. Please accept our apologies for causing any possible inconvenience. Please provide more information regarding your case in the private request we have sent you, so we can investigate your issue more deeply. Best Regards, Namecheap Team