EasyWPReviews of easywp.com

Response from EasyWPJul 19, 2024

Hello, Thank you for bringing this to our attention. We sincerely apologize for any confusion and inconvenience caused. As a hosting provider, our primary focus is on ensuring the stability and reliability of our web hosting services. We do not offer website development, debugging, or optimization services. Regarding your cancellation request, please note that you can disable the auto-renewal option by following the guide available at this link: https://www.namecheap.com/support/knowledgebase/article.aspx/10564/2207/can-i-set-up-automatic-billing-for-my-namecheap-services/#Apps . Additionally, if you need further assistance or wish to address this matter directly, please reply to the follow-up message that our team has sent to you. We are committed to resolving this issue promptly and ensuring your satisfaction. Thank you for your understanding and cooperation. Best regards, Namecheap Team

Response from EasyWPJul 19, 2024

Hello, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the numerous issues you have encountered. We understand how frustrating these experiences must have been and appreciate your patience. We are committed to providing a reliable and efficient service, and your feedback highlights areas where we need to improve. Also, we would like to mention that during the 30 days free trial period, it is not possible to upgrade a trial plan inside the dashboard. As soon as the trial period is over and the subscription is renewed, the customer will be able to upgrade the plan as usual. You can double-check this information here: https://www.namecheap.com/support/knowledgebase/article.aspx/10273/2288/easywp-how-to-upgrade-a-subscription-video/ Still, if our customers wish to upgrade earlier, they are welcome to contact us and we will be glad to assist them. We regret any inconvenience caused and are dedicated to addressing these problems promptly. Feel free to reply to the follow-up that our team will send to you shortly for further assistance. Thank you for your understanding. Best regards, Namecheap Team

Response from EasyWPJul 18, 2024

Hello Kyle, Thank you so much for taking a moment to share your feedback! We are delighted to hear that you are happy with our services so far. Our main concern is to provide our clients with the outstanding customer experience you deserve. If our Live Support may be of any assistance for you, we are happy to help anytime at https://www.namecheap.com/help-center/live-chat/. Best regards, Namecheap Team