EasyPostReviews of easypost.com

We used Easy Post for almost 2 years and had a wonderful experience. Great at communication and help with fulfillment needs. Once they were bought by RubyHas their service completely changed. We left their facility when they merged, and transferred out our products. The pallet arrived with less than half of our entire inventory. Our small business is still owed 4 months later. I've gotten the runaround with lack in communication to compensate us for this matter. I would not recommend after this.

They treat their customers horribly. They do not offer phone support and charged my credit card ridiculous fees that I DID NOT authorize.

Nothing so far. I have been trying to schedule a call for 4 weeks now and have gone nowhere. All I am getting is the same email over and over from the staff. It seems like they are not ready the emails and simply putting pre-written answers. Finally, I managed to book a call with a person and they emailed me the day before the call to tell me that they have moved to a different position within the company and I should contact support again. Shame on you Kyle. How hard it is to put the call onto a colleague so I don't have to go through the same painful process for another 4 weeks?

If you saw 1-3 star reviews out there about EasyPost or Ruby Has, read them carefully, no matter what "price" or "promise" they might offer, in the long run it will hurt your business and you'll regret to ever work with either of them. You're a number with a price tag ready to be dealt for the best business deal. They don't care about you.

I have honestly never had a more horrific experience with a company. We were so thrilled to find shipping help for my small business at a reasonable price, but now we've spent hundreds, if not thousands of dollars trying to repair what Easypost has done. A combination of miscounting inventory, losing entire cases, transitioning warehouses without notice, damaging product with box cutters (and sending those products to customers), and not honoring first-in-first-out inventory rotation, this has by far been the worst business relationship I've ever had the displeasure of experiencing. Stay far, far away.