EasyPostReviews of easypost.com

No human in live chat. Nobody responds to your support requests and you get caught in their fraud filter for no reason whatsoever so you can't even use their service. What a joke of a new customer experience.

They are terrible. Beyond belief.

Terrible experience with this company. We completed multiple verification steps, including ID and bank verification, but we keep receiving automated messages saying the issue will be escalated to a real person. Days have passed, and no one has actually followed up. We can’t even create an API key because the system says the request needs to be approved, yet no one has responded or provided any kind of update. The lack of actual customer support is extremely frustrating, especially after completing all the verification they requested.

The worst customer service experience I’ve had with a shipping API provider. I reached out to EasyPost with basic questions about getting set up, and instead of actually answering them, support repeatedly asks the same questions every few hours, seemingly just to keep the ticket active. If you don’t keep responding, the ticket gets closed and marked as “resolved” even though the issue was never actually resolved. This has been extremely frustrating. My biggest concern is this: if getting help during the setup and integration stage is already this difficult, what kind of support can I expect once my business is live and real customer shipments depend on their system? For an API provider that businesses rely on for shipping operations, responsive and knowledgeable customer support is critical. Based on my experience so far, EasyPost has seriously failed in that area. EasyPost (noun): A shipping API company where the “easy” part ends the moment you need customer support. Also known as: “Please answer the same question again so we can keep your ticket moving without actually solving it.” 😄

The first red flag: The merchant’s shipping confirmation email has the easypost tracking number, but no “Track your Shipment“ link. Okay, fine. So I google easypost and navigate to their website. Unlike every other logistics company in the entire universe, easypost has no “Tracking Number” lookup field to paste the tracking number into so you can query the status of your shipment. Instead, you have to interact with a chatbot, answer a bunch of questions, only to be dumped onto a payment form trying to charge me $5.00 to track my shipment! Seriously?!? I’m definitely complaining to the merchant i purchased from. Whatever pennies they’re saving by using easypost, they’re going lose in customer satisfaction.

Worthless customer service

By the time I realized I couldn't just pay as I went along (I just needed one label!!!) I had already linked my bank account and couldn't unlink it. They automatically withdrew $40 from my account and I can't figure out how to get them to put my UNUSED money back and close my account. You can't unlink the your bank account and there's no way to close your account. So my $40 just sits there and I can't have it. Maybe I'll need a shipping label down the road, but nothing is going to stop them from just sucking more money from my bank account. The fact that you can't unlink it is honestly theft. I've tried reaching out to "support" and I get nothing back. There's no phone number and no way to reach them.

Terrible. do not use them. They don't respond to setup questions - so getting a functional system is not possible in any normal timefrome. save the hassel and pick a different system. Absolutely pathetic operation. After complaining 3x about lack of response - they (Jason G) cleared a block so we could proceed, then 14 minutes later (Jason G - for genius apparently) closed the account. Clown factory. Use something else. They still owe me $20 deposited into the account. 2 requests to return. no response.