Matthew B.
A hit and a miss
A hit and a miss. I had at first purchased an Ogawa chair from the manufacturer. Well made, thick covering, wonderful stitching. Had to be sent back because fully assembled wouldn't fit in my doors. While looking on the net I found Easy Massage and they found me a chair with similar features to the ogawa but in an Osaki. Osaki Grand Duo 4D+4D. They offered me the best price matched to Costco sale. Was delivered today and thankfully fit in unassembled. White glove delivery did a difficult but wonderful job. So though everything went well the Osaki chair is not made as well as the Ogawa. The padding on top of the rollers is thin, very thin. Even on most gentle setting I was left sore and black and blue on hips. The chair is impossible to use like this. I have found a pad made just for this problem and had to order it to hopefully make the massage tolerable. And so, it's two fold. The buying experience was good but the chair not near what I thought would be a match to the ogawa. It has AI or what they think passes for AI but no way to soften the massage. I'm not returning it but disappointed I have to invest yet more money into building a better roller covering.