May
Poor customer service after you purchase a massage chair
I ordered a massage chair this month (July 2024). I had a deal with Daryl (Sales Associate over their website, youll see him in the chat that pops up when you browse their website) that the chair will have a massage chair cover with it. When I followed up regarding the massage chair cover thru email, Elaine (customer support representative) responded back and she said that it will be delivered once the massage chair has been delivered to my home. Well, my massage chair has been delivered. I have been following up for more than 3 days now regarding the massage chair cover, and they were not responding to emails and phone calls. But, during the process of me buying and inquiring a massage chair, they have been fully attentive and responsive since they clearly want just to sell their massage chair. Now Im thinking if what will happen next if my chair will have a problem in the future. How will they respond to their customers having trouble with their massage chairs if with a simple follow up of a massage chair cover that is included in my massage chair purchase was already a hard task and they have been avoiding my calls and ignoring my emails? So, please avoid this company at all cost to prevent you from any headache after you buy a massage chair from them. This is based on my first hand experiences.