Adam
Do Not Contract with this Company. SCAM
I requested a quote from Easy Go Logistics to transport my vehicle from Indiana to Florida. I was quoted a price and agreed to ship my vehicle with them and paid them a $100 deposit. My vehicle was to be picked up per Easy Go on the 29th. Didn't happen. Then they said the 30th and it didn't happen. The person at Easy Go started making excuses saying it was the holidays and no driver's are working.. I told him I wanted a refund and have contracted the company that transported my vehicle last year. He called on Jan 2nd and started badmouthing the other company and said they are lying about having a driver. He kept on and on saying they were lying and he had a guy that could pick up the vehicle immediately. It is now Jan 3 and the vehicle was supposed to be picked up and on its way to me. My vehicle is still sitting in my driveway with clothes, medications, and daily necessities. This man and Company is clearly a scam and I will be filing a formal complaint with the Attorney Generals office.
Response from EasyGo Logistics LLCJan 15, 2025
Dear Adam, We’re truly sorry for the frustration and inconvenience you experienced. At Easy Go Logistics, we aim to provide reliable service, and we’re disappointed that we didn’t meet your expectations this time. To clarify, we didn’t charge your card for the deposit—only authorized it. From the start, we also mentioned that this time of year can be slower for shipping due to the holidays, and the remote pickup location added extra challenges in finding a carrier quickly. Even with these obstacles, we worked hard to secure a driver as soon as possible, but unfortunately, no carriers were available in time. We understand how much this situation impacted you, and we take full responsibility for the inconvenience caused. Your feedback is important, and we’ll use it to improve our process and communication moving forward. We hope you’ll consider giving us another chance in the future so we can provide the level of service you deserve. Thank you for your understanding, Dennis Patton SALES DIRECTOR


