Valerie
Very Frustrating
My son took the course online. I paid to get the certificate and his driving record online. I received the certificate online but not the driving record. I received an email stating that they could not process it online with no reason. After many phone calls to Easy Driving Safety And The DPS, his audit number does not match on his driver’s license. Even though this wasn’t their fault, I felt like if they could not process the request, they should have given the reason. They did tell me that I had to request a refund. I did, and it’s been almost two weeks and have received nothing. Now, I had to snail mail a request for his driving record. Since he was late turning in all of his documents, we now have a court date so we can explain why he was late. I was told if his driving record arrives before the court date, that we can just bring it without seeing a judge. Very frustrating!
Response from Easy Driving SafetyJan 15, 2019
When a student provides inaccurate information we cannot obtain the driving record. We send an email to the student when this occurs. When the student responds either by phone or email with the correct information we can instantly retrieve the driving record (if it's available). We realize this was not our fault and we did indicate the reason - "the information provided did not match with the DPS information". If you provide us with a full name we can lookup your information and determine what occurred. It'd be best to email or call rather than post to this pubic forum.