Easy Digital DownloadsReviews of easydigitaldownloads.com

Paid for the inital trial (99 dollars) and after that I paid 2 years 199 dollars. I actually never used the plugin to begin with. I asked for a refund and I got 90% of the last payment back, not sure why not the full... anyhow, these auto-renewals are disgusting. Of course I got emails that a renewal is due, but those all went to spam... overall I paid for nothing and these plugins are clunky as F. 2 stars, because I still got some money back..

They make you think that you get 50% off. But they hide in the small print that the discount is ONLY for the first year and there do not give refunds of renewal payments. Meaning, they try VERY HARD to make you pay DOUBLE in the upcoming years. I am very attentive about these things, so I spotted this, but it's clearly designed so that people subscribe without noticing this and get billed DOUBLE without a chance for refunds. They used to sell extensions at a reasonable price, but they then always made them more expensive. They sold the company and everything got much worse. You can no longer buy extensions, they force you into bundles and the only bundle for selling software that makes sense (Software Licensing + Recurring Payments) costs you 600€ a year! That is insane. This was like 60€-90€ per extension back in the day, and you just bought the 2 or 3 you needed. They have a refund policy, quoting their website: "Our 100% No-Risk Money Back Guarantee! We're excited to have you experience Easy Digital Downloads. Over the next 14 days, if Easy Digital Downloads isn’t the best fit, simply reach out! We’ll happily refund 100% of your money. No questions asked. Thanks, Chris Klosowski President, Easy Digital Downloads" Here is what actually happens when you ask for a refund. Quote: "Thanks for reaching out! In order to consider this request for a refund, I have to ask you to remove all of the EDD paid extensions from your website. You purchased with us, downloaded 41 of our paid extensions, and are now requesting a refund for the purchase. "consider" excuse me what? So they will NOT just refund you "No questions asked." So you have to email them again a 2nd time and beg them to refund you and confirm that you removed their stuff! They try to guilt trip you by telling how many extensions you downloaded. I downloaded all that seemed to be useful, if I decide against using them they should just grant a refund! Ah, and that 41 number is also a lie, I have the folder with 34 zip files here, NOT 41. I also downloaded some extensions though the actual software itself so it seems they count every download as an "extension" when it's actually just multiple downloads of the same extensions. But it gets WORSE! After this happened, I opened a dispute with PayPal because they did not comply with their own refund policy. And then they come up with this BS: "Hi, We can't issue the refund on our end until the Dispute is closed. Please close the dispute, and then we can process the refund on our end." They just have to GRANT the dispute/refund with PayPal, I do not know why they are claiming now claim they can't refund it now. Maybe It's something that does not look good for their PayPal account or something, I do not know, but they brought that on themselves with this shady behavior. I do not understand why they now not just grant it. And do not get me started on the software itself. I have been dealing with EDD in a couple of contexts over the years. Regularly running into issue with it. I found a bug and opened a Github issue, only to be dismissed with the false claim by their CEO that "the diff showed no changes in that area". Sending me off to their useless support that did not help me and basically said "tough luck" figuratively speaking to my issue. It later turned out that I, as a developer, was of course right, and it was indeed a bug they introduced with 3.0! After I finished writing all this, they now finally granted it ... shame, would have been better for my nerves if they would just give it right away. This review would also not exist!

Technically functional for the most part, but bordering on being a scam. They pretend it's free but it's not because they take your money via transaction fees. You pay them for the "Pro" version and they pretend that that will remove the transaction fees but it doesn't - that stops as soon as you stop paying them even though they claim otherwise. You try to stop paying them and you can't downgrade to the "free" version and receive security updates. They also downplay their severe security deficiencies and disregard for privacy.

Thank you to EDD's team. Everytime I needed them they were quick to reply and quick to take action. Their billing and technical teams are top notch. They offered us and our business a way to sell our softwares with ease and confidence. Thank you !

Emails were not sent after purchase, so I asked for help.

Easy Digital Download customer support (Mihai Joldis) is responsive, knowledgeable and helpful. I'm super glad I chose EDD for my licensed content shop.

Support is always very quick and clear in their responses to questions.

EDD provides me everything I need for my fairly non-typical online store. The thing I really like is how responsive their support staff are when I need something unusual. There has always been a way to achieve the sometimes interesting requirements that how arisen.