Eastern LeafReviews of easternleaf.com

I purchased a bonsai tree to give as a gift and it arrived with 90% of the leaves fallen. The foliage was dry and yellow. They claimed it was “ normal rotation of foliage after transit and due to the season.” The tree looks dead. They will not refund unless it’s returned with the customer paying for shipping. Do not recommend this company.

Sadly, I had not seen this site prior to buying my plants from them. Eastern Leaf ‘claims’ they ship with heat packs to cold climates. Mine was sent to Minnesota in 30 degree weather and NOTHING was done to protect the plant. The soil was FROZEN when I received them! I put a thermometer into the soil and it was around 36 degrees and I was at home to receive the boxes at my door!! They use UPS and they had delayed / rescheduled my package NUMEROUS times! When I called Eastern Leaf, they only proceeded to tell me to send pictures as others discuss here, and didn’t say they were sorry/etc. Nothing else has been done yet and nobody even bothered to call / contact me after I sent the pictures !!!! Any company that takes pride in their products should react instantly to their complete failure to ship properly resulting in a plant that is dead/dying for no reason !! This has wasted hundreds of dollars of my time in addition to the high cost of the plant - I can only hope I will end up at least getting a replacement

Buyer beware. Bought a juniper and after 2 months it's dying, full of bugs and no support from the company. I emailed many pictures after it started dying, they just send suggestions on what to do. Did all of it, still dying. Stay away, no backing their own product.

Do not purchase a Bonsai tree from this company..they send you half dead trees and then after 30 days your tree dies and they say too bad..our warranty is 30 days..you can not have another tree or your money back..no warranty ever seen by the consumer. The complaints on the BBB are the same..the company sends you unhealthy trees and you just wasted your money...Do Not Purchase a tree from Eastern Leaf! I lost over $100.00 They could care less! This company is the worst!

I called to complaint about the two plant I received from them. They told me to take pictures and someone would get back to me. Since the pictures were sent and after a week, I didn't hear from them, I continued to send emails, and have received no communication back. Don't waste your money. The plants come in boxes and the dirty the plants are in are hard as concrete. So embarrassing, and I feel so stupid wasting money on them a second time thinking the first plant was a fluke.

Bait & switch. They show you a flowering plant on the website. You expect to receive a flowering plant, and all you get is green leaves. When you ask, "Why no flowers?". They tell you it's the wrong season and you have to flower it yourself. I wouldn't have ordered if I'd known this tiny detail.

I had ordered from this company before and the trees have always been in great condition. However this time I ordered the tree is full of brown leaves. I contacted customer service and I was advised that during this time of year the tree does not bloom and to send an email to support. After sending the email basically i was told that I needed to bring the tree back to live because it is a HEALTHY tree and to wait and see. No other option was given, no we will exchange it, you can return it nothing I asked for an exchange but I will not pay for the shipping but I am still waiting on an answer.

The company send out inferior product and uses the expensive return shipping to keep people from returning. Don't believe the review ratio. This is not a 5 star company. I purchased a tree for my anniversary from Eastern Leaf. I was horribly disappointed in the product that arrived. I was expecting only some leaves from other reviews. What I didn't expect is it to look like nothing but a twig in the ground. They advertise a mature tree but send out a freshly healed scion. I purchased a watering can as well. I couldn't be more disappointed in the quality. It was poorly manufactured plastic. I wanted to return but shipping for me would be too expensive. I called customer support and they didn't care.