Eastern LeafReviews of easternleaf.com

I ordered a large Rock Juniper Bonzai tree from Eastern Leaf and it died within the month. I emailed them and they recommended watering twice weekly and that the lighting was incorrect. We have over 20 houseplants and none of them die especially within the month. They report I am not eligible for a refund or a new tree and that it was my fault. That was $180 dollars thrown down the drain. Do not buy their trees or products

Extremely poor management and less than accurate product descriptions. I ordered a Showcase Chinese Elm that was supposed to be 18-24" tall. The tree itself is 12" and add in the height of the pot and it's under 16" total. Their response is send it back for a refund but I have to pay for packing and shipping. Also, the advertising photography they have on the website is deceptive. Beautiful shaped trees in the maximum height size. You receive a bonsai that needs lots of work to get it to look even close to the photos. Again they say "that's why the description says your plant will not look like the photos." I call BS on all their customer service. And rate the company AS DECEPTIVE and UNWILLING TO TAKE RESONSIBITY FOR THEIR PRODUCTS. Avoid at all costs.

Contacted them within 30 days about receiving a nearly dead plant. Sent photos. Their response was that it looks normal and to contact them back in a few weeks when I’m outside of my warranty period. From other reviews it seems that’s a regular occurrence and they have never truly honored that warranty.

If you are looking for a live plant please do not purchase it from here. Your plant will arrive dead. Look for other merchandisers with better reviews 1⭐️

Update: spoke with the lady on the customer service line this morning and she was extremely rude and basically told me that based on the notes of what I was asking for, they didn't feel they could meet my needs. I explained I am able to adjust my expectations, and the notes on a new order and she said they would just cancel that one too all my previous notes are saved to my account. She refused to let me speak to anyone else and she blocked my number. It won't go through when I call but if I do *67 to block my number, it works. Very unprofessional and extremely rude. I was willing to adjust my expectations and work with them but they refused to even try and salvage a relationship, giving the excuse they've been in business for years and k ow when a customer won't be happy, essentially telling me what I would an would not like. There has to be someone else in the company that I can speak to. Looks like my review was removed too, I guess they don't want the public to know accurate information on how they treat their customers. If it's the actual owner who sees these comments and responds, please reach out to me, I would love to talk to you regarding your customer service and how this situation was handled. I was so pleased and happy with my first two orders and placed a third, bigger one. Without calling to discuss with me my order was canceled. I've tried calling several times to talk to someone and keep getting forwarded to voicemail. I was told over email, while my calls are ignored, the bonsai specialist felt it wouldn't meet my expectations but I get nothing more on what exactly that means nor was I called/emailed and asked if it was something I'd be ok with. I find it hard to believe that of all 3 trees I ordered, one being a best seller, that none of them were fit to be sold? It feels as though I am being dismissed as a customer and I wish I could talk with someone instead of them having been ignoring my calls in what feels like an intentional act. There was a better way this situation could have been handled and customer service failed entirely. I wish I could speak with the owner directly. I am happy to change this review once someone calls and talks with me so we can figure this out in a better manner as I have honestly otherwise been pleased with my purchases and the customer service I was receiving prior to this. I wish I could speak with the bonsai specialist personally to see what the exact issue was and if it's something I wouldn't mind.

Waist of money. Product never delivered. They kept saying I sayis it is shipped.

Absolutely HORRIBLE experience!!! The chinese elm I ordered was NOTHING like what I received, it was about 1/2 the age with barely any branches whatsoever and it dried up like a prune when I received it. DO NOT deal with this company. They are way overpriced and deceitful.

We ordered two of the Fukien flowering tea trees. The trees arrived totally dead and covered in crawling bugs and the leaves have a white fungus infection. The soil was frozen and rock hard. These were going to be Christmas gifts, but I would be ashamed to give them. Stay far away from Eastern Leaf!