East Coast Medical SupplyReviews of eastcoastmedicalsupply.com

Response from East Coast Medical SupplyJul 3, 2017

We apologize again for the mistake. We did not receive your email until Monday morning as we are closed on the weekend. We will send your correct order out A.S.A.P. Please feel free to use the sample pack you received while you wait for your box of 100 to be delivered.

Response from East Coast Medical SupplyJul 1, 2017

Hi Mazi, As discussed via our recent conversation, you mistakenly ordered a different size than previously ordered, and unfortunately once the item is used we cannot accept a return on any medical supplies. Our return policy from our website is below. We'd love to offer you a discounted price on another item and free shipping, so please let us know if we can accommodate. For clarification, I listed our return policy below. Thank you What is your return policy? We will gladly refund your money or replace the product if the product is damaged during shipping, or if a different product was sent to you than the one ordered. Refunds are given once the product(s) is returned to us in its original form. All other returns are subject to a 25% restocking fee. Due to the nature of our products, sterility is of utmost importance and no opened boxes will be issued a refund.