Kyla
Don't let Easelly be your headache
Why let Easelly be your headache when better tools exist? Although the cost is a low $24 annually for students, my recommendation is to avoid getting into the billing spin cycle that is Easelly. The tool itself does not supply anything you can't easily do and do better through service providers like Canva. My personal experience with Easelly involves having my account automatically renewed after a year or more of not using the service, making the decision to stop paying for something I never use, trying to log into my account to cancel, being unable to because the reset password function won't work, eventually emailing to indicate that I want my account cancelled and refunded because I haven't used the service in years, and finally being told that Easelly's policy is not to give refunds when more than seven days have passed after a renewal payment is charged. When I pointed out that I could not get back into my account to cancel, that I am very busy and wasn't immediately able to reach out for customer support, and that the email with the invoice and payment receipt do not state anywhere within the body of the message or on the invoice/receipt that no refunds will be given after seven days, I was told by a customer service rep named Mika that if I wanted a refund I would have to contest the charge through my bank. Apparently, Easelly knows that there are much better service providers out there because they have been unwilling to return my $24 to me. This was a bad deal for me because I lost money and got a product I don't want and don't seem to be able to access. Business must be bad when $24 is worth more than customer satisfaction. I've learned my lesson; I will never use Easelly again or recommend the service to anyone.
Response from EasellyJul 12, 2021
Hi Kyla, thank you for sharing with us your feedback. I really am sorry if we could not give you a refund anymore, if you have requested a refund before the 7 days then we would be happy to process it for you. I hope you can understand and accept our policy :)



