EarthHeroReviews of earthhero.com

I revived someone else’s item. I have had no response on getting my item or a refund or how to return the unordered item. No one answers call or returns messages. Horrible customer service

Twice this company sold me a duffel bag and, after taking my money they wrote the next day to say the color I wanted was out of stock. I did get the money refunded, but EarthHero obviously kept ALL of my credit card information on its site. Yesterday my daughter (for whom I bought the duffel) informed me that the color (Green). When I went to purchase the item, the site had ALL my credit card info., including the security code. I thought that was strange that I wasn't prompted to fill it in. Less than 24 hours after EarthHero charged my credit card, I got an email saying that the item was Out of Stock and trying to cajole me to settle for an entirely different color. I wonder if there were any green bags after all? I know that I will be refunded, but it irks me that they still have all my credit card information. I have asked them to scrub it. I would never buy anything from this company again.

Very Poor Company, Cancelled the subscription and the company still charged me without any authorisation, I would advise to AVOID this company as they are clearly corrupt.

I got drawn in to purchase the eco laundry strips by a good deal for the first pack. I’m now not allowed to cancel and have been charged £9 for a pack of 32 laundry strips. I have to buy another at this price before I’m allowed to cancel. This was not made clear to me when I signed up for the subscription.

This company does not have sustainability at its core. Of course businesses need to make money, but when a company says it values sustainability above all else and helping consumers be more sustainable, they should not make concessions to make more money. There are many brands they have on their website that go against EarthHero’s sourcing principles, but they refuse to discontinue those products. I received expired product and the packaging was made from virgin plastic, even after I asked if it was recycled because I thought plastic was not something they carried anyway. It also seems very unusual that they had a diverse team a few months ago and now it is all white employees. Sustainable and ethical go beyond the products a company sells and I do not believe this company walks the walk. There are plenty of other companies that are doing it better so I would encourage others to check out package free or public goods as they are closer to the ideals that EarthHero claims to stand behind.

No cushion at all in sole, think of walking on a thin layer of suede and boiled wool. Not my idea of quality or comfort in a slipper. My fault was that i gave them a chance and wore them for about 20-30 minutes inside my home but got a small stain on the suede soles. Since they don't stand behind their quality they emphasize that they cannot accept returns unless they are unused and in same condition as arrived. I do understand trying to avoid someone sending back shoes wore for a year but i also understand good customer service and looking at a long term profit of satisfied customers vs a short term profit of get every buck you can despite the customer satisfaction. Buyer beware, you will not be valued.

Worst customer service I have ever encountered. My package was misdelievered by the USPS, My package was placed into a locked box at my mailbox but the key was not placed in my locked mailbox. I did not recieve my order and Earthhero refused to replace it. I will repurchase my products from other companies and never use Earthhero again.