EarthbreezeReviews of earthbreeze.com

Customer service was great. They reached out to me after bad experience and fixed the problem immediately. I appreciate the service.

Smells very well. Cleans clothes very well. Also great for sensitive skin!

Absolute SCAM! Do NOT Order from Earth Breeze! I ordered once just to try their product, and WITHOUT my consent or knowledge, they automatically subscribed me to a monthly subscription. Total sneaky tactic. When I saw the next month’s order being prepared to ship, I immediately emailed them. I explained I never ordered it, asked them to cancel the shipment since it was still in their warehouse, refund my $147.25 in full, and cancel the fake recurring subscription. Their team acknowledged the mistake, promised they would stop the shipment, issue a full refund, and cancel everything. A few days later, I get an email saying the order was shipped anyway. I contacted them again right away, made it crystal clear I did not order this and would not be responsible for any return shipping costs. I demanded they send me a prepaid shipping label to return it. I even had to escalate to my payment provider. Instead of cooperating and admitting their error, Earth Breeze just sent the delivery confirmation and refused to refund me. I’m STILL fighting to get my money back weeks later. They keep promising via email to send the prepaid label but never actually do it — just endless back-and-forth messages with zero resolution. Classic runaround. Beware: These people are total scammers. They love to market themselves as a “Canadian” eco-friendly green company, but it’s all fake. They trap you with unauthorized subscriptions and then steal your money. Learn from my experience — never order from Earth Breeze. Save yourself the headache and the lost cash.

A month after ordering a One Time order, I get a $72 dollar bill on my Credit Card to Earthbreeze. Then I got an email my order had been shipped. I did NOT sign up for a subscription. Customer service said I did and was nothing they could do about it. After a hard time getting the "subscription" cancelled they still refused to refund my money since they had already shipped it. 2 days later I get an email about how to make changes to my current subscription. I am still battling it out with these very unscrupulous people. As for the product itself, I have a top loading washer. It leaves an icky white residue on the clothes and washer. And it does NOT clean well at all. You have been warned, do not buy or try this product.

Their major selling points: NO PLASTIC, NO WASTED WATER. Well, someone in marketing missed the memo. They are now selling stain remover, mostly WATER, in PLASTIC spray bottles. Mission and ethics gone, customer gone.

🇨🇦🚨 Stop calling this Canadian — it’s NOT. Earth Breeze is: American-owned Based in Oregon. Only recently moving some production to the USA from China (not even fully done) Mine didn’t ship from Canada either and I had to deal with canceling a subscription I never signed up for. Meanwhile, Tru Earth is actually Canadian-made. Selling in Canada ≠ Canadian company. Misleading marketing like this is exactly how companies lose respect. This video sold me then when it took so long to arrive I looked into it not 🇨🇦 at all! Anyway will not be a retuning customer! Buyer beware ⚠️

I signed up for a subscription but didn't get what I was supposed to. When I went to cancel my subscription it was extremely difficult. Everything has to be canceled separately.

I want to share my honest experience with Earth Breeze because it’s a mix of a great product and a somewhat confusing subscription setup. My original order was about $55.00, and I truly believed I was making a one-time purchase to try out different fragrances. About 30 days later, I received an email saying they were processing another order for $71.00—and that’s when I realized I had been signed up for a subscription without fully realizing it. I responded within 24 hours asking what they meant, and I will say their customer service was excellent. They got back to me quickly, and I told them I did not want a subscription and wanted everything canceled. While handling that, I also logged into my account and noticed there were actually multiple subscriptions listed, which was confusing. I wasn’t sure if it was based on different scents or something else, but it definitely wasn’t clear. They followed up right away confirming that my subscriptions were canceled, which I appreciated. However, they also explained that the current $71.00 order was already being processed and couldn’t be stopped. I asked if they could cancel it anyway, and they politely told me to contact them once I received it to see what could be done. Once the order arrived, I decided to keep it. Honestly, I do like the product—it works well, smells great, and I didn’t feel like going through the hassle of repackaging and returning it. Overall, I think Earth Breeze has a really good product and very responsive customer service. My only concern is how the subscription is presented. It should be much clearer during checkout, and having multiple subscriptions show up on my account made things even more confusing. Just a heads up—make sure you double-check your order so you’re not automatically enrolled in a subscription unless that’s what you actually want. UPDATE: They contacted me again on 4/27 with more options... Since your order was delivered, I can add a credit toward your next order, plus 20% added value as a thank-you, so you can enjoy future products when you are ready. This way, your next one will be free (and worth even more!). If you’d still prefer a refund instead, no problem, I can take care of that right away. Just let me know which option you’d like. AWESOME CUSTOMER SERVICE