EarthbreezeReviews of earthbreeze.com

I had a delivery issue because of an incorrect street number, and when I emailed Earthbreeze about how to handle it, they answered immediately, with friendly and helpful personal customer service, and instantly sent out the new order. It is so rare to find hassle-free customer service, let alone extremely fast and efficient help. The person emailing me was kind and friendly, and was not a bot! We had a personal interaction that made my day. I really appreciate small companies that have responsive and friendly customer service.

EarthBreeze customer service has been AMAZING! I have been purchasing with the company for about 3 years. I somehow placed an order and it got put on Autoship every 30 days...Thy kindly helped resolve the issue. I love the laundry sheets. Highly recommend their products as well as thier top notch Customer Service Team - Shout-out to Jess & Jervin!

Great customer care. So appreciate the responsiveness of this caring company and its staff members.

I am a recurring customer for approximately a year+ and find the product to be exactly as advertised. It is easy to use and works well on cleaning our clothes. I also much prefer the usage versus large plastic containers that impact our environment, Thank you EarthBreeze. I also like that they always seem to try to improve and offer seasonal changes.

My experience with customer service was fabulous, especially with Jess & Mark, over a period of time I had an issue with my account updating my subscriptions and setting up PayPal. There was several emails to & from customer service [ Customer Delight Specialist ] and the quick reply with emails. I was unsure how to fix the mess. I was assured, that everything could be taken care of, when I decided what I wanted they were there to help. We have used Earthbreeze laundry sheets for a year now and they are the best laundry detergent we have ever used. Their product is amazing, the Earth Breeze Eco Sheets are above and beyond what l expected and have recommended to a lot of friends.

I’ve been using this product for over two years now I tried a few of the others did not compare to them Earth breeze has a very nice scent not overpowering one sheet gets our clothes clean and my husband‘s an electrician. He comes home some days pretty nasty looking. I think I’ve only used two sheets once and that was because he had grease on him I did pre-treat it, but I only used two sheets and it was all gone. The storage is amazing. It doesn’t even take up a hole shelf over my washing machine even my husband likes them cause he just has to pick one up and throw it in. I’m so thankful that we have them in their customer service particularly Ellen. We have been corresponding back-and-forth for a few times now very willing to help gets back to me quickly and I would like to see her get some kind of a reward because she has been so kind and understanding and patient with me.

My concerns were resolved

Of --- To Whom It May Concern, I am submitting this complaint against Earth Breeze to formally document and expose the financial harm, emotional distress, and unethical behavior I experienced as a customer. Earth Breeze presents itself as a charitable and sustainable organization. However, my experience reveals a disturbing pattern of negligence and evasion. After placing an order, I was charged in a way that triggered overdraft fees on my account—fees that I could not afford as a disabled individual living on limited income. When I contacted Earth Breeze to resolve the issue, their response was dismissive and unacceptable: they told me to “contact my bank,” refusing to take any responsibility for the damage they caused. This is not a minor inconvenience. This is financial harm inflicted on someone vulnerable. Their refusal to offer restitution, apology, or even acknowledgment is not just poor customer service—it is a violation of ethical standards and a betrayal of the values they claim to uphold. I do not seek pity. I do not seek empty words. I seek accountability. I seek restitution. I seek public recognition of the harm they caused and a correction of the false image they project. Earth Breeze must be held responsible for: • Causing overdraft fees through mishandled transactions • Refusing to offer compensation or resolution • Exploiting the trust of consumers under the guise of charity • Ignoring the impact of their actions on disabled and low-income individuals I urge the Better Business Bureau to investigate this matter and hold Earth Breeze accountable. Their actions are not just disappointing—they are harmful. I am prepared to escalate this further if necessary, and I will continue to speak out until justice is served. Sincerely, Michael Hoskins --- You can submit this letter