Mighty Plugs: The World's Finest EarplugsReviews of earplugsonline.com

Response from Mighty Plugs: The World's Finest EarplugsFeb 5, 2017

Dear Charlotte: Surely understandable! Charlotte, your refund was issued twice already; Once because you accidentally entered 2 orders for a single pair, and another refund on the return of your other pair. No problem, we often get orders from customers who are mistaken and looking for 'hearing aids' to help them hear better. Charlotte, if you don't see the refund on your card account, then feel free to call our office and we'll show you where it is. 800-226-1884 Kindest regards Mary-customer service

Response from Mighty Plugs: The World's Finest EarplugsFeb 4, 2017

Dear Mary: ON THE CONTRARY: Our service was exceptional !!!!!!!! Your order came in on Jan. 5th and was shipped out on Jan. 5th. with (( tracking information )) attached. Upon contact, the postman that delivers mail to your address, as he is required, immediately upon inserting the parcel, recorded the exact time and date; plus he stated to us that he (( positively delivered )) our parcel into the mail receptacle at your address. We've sent you the exact time and date the parcel was put into your mail receptacle. Mary, we positively (( will not )) re-ship orders to customers who claim (non-receipt); when in fact we have proof of delivery to those addresses. If you want to send us an alternate address, we, in the interest of 'Goodwill' will re-ship to it by Fed-Ex with your signature required for delivery. You can contact the office for conditions of this re-shipment. Most sincerely Mary-customer service

Response from Mighty Plugs: The World's Finest EarplugsFeb 3, 2017

Dear Jeff: ON THE CONTRARY !!! Our product control is exceptional !!! Out of over 3,000 customers that received ear plugs from the (SAME BATCH) as you; we only received ONE dissatisfied review from you and we received many many many happy positive 5 star reviews. Yet, once the product leaves our warehouse, it is at the mercy of the delivery company (the post office) or UPS or Fed-ex and the mercy of the household that receives our product. If the ear plugs were subject to extreme heat along the way, it was out of our control. Jeff, the "bottom line" to all this is that WE HAVE ALREADY REPLACED YOUR ORDER at no charge. We stand behind our 100% Satisfaction guarantee !!! Most sincerely Joseph-BPI customer service mgr.