The largest banking company in the United States.
Chase Manhattan Bank (e.chase.com) has 45 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Clement De S.
Until today was singing its praises but today's nonsence - not accepting passwords and generally messing about and "the engineers are trying to sort it out" make me sure that I must always retain my current account with a proper bank!!!!
Gerald T.
Very poor customer service as they use off-shore agents with heavily accented English that is very hard to understand. Applying for a new credit card is way harder than it should be. An agent called me a 5:10 A.M. and left voice mail that could not be understood as she talked so fast in broken English. Awful, stupid and frustrating.
John J.
Their banking app is really cool. I havent had issues with it
Ruhel U.
Best customer service I have ever experienced from a bank! You can even talk to them directly on Chat, though your app, as it is secure, no password needed etc and you can message them in your own time, they just come back to you as soon as they can, usually within a few hours! No calling, holding, 1000 passwords etc.. Best bank every.
Christine
What a disappointment the Chase App is after all the hype. You need an Android 8.1+ which a lot of us don't have and can't afford to upgrade to. And the feedback about functionality, opening an account etc isn’t pretty whether you look at the MSE forums or the Chase App itself - and this Trustpilot site has 14 x 5 star reviews all from "Pete" which all seem like marketing speak.
