Chase Manhattan BankReviews of e.chase.com

My experiences with chase have mostly been good up until recently .my wife and I returned from a trip to Bermuda. While there I had to withdraw Bermuda currency. I still had 50 dollars Bermuda dollars left so I tried two chase banks in the vicinity of my job. Both kindly refused to exchange the currency. I called customer service and the representative told me it was each branch discretion to accept or not and advised me to call banks in my neighborhood. I did send a email asking if I could be notified of a branch that accepts the money but to no avail.

They seem to be very busy all of the time and have found it very difficult to contact my manager, once I made a threat of moving to another bank, they were quick to get in contact with me. Overall, I think I will still be moving to an alternative bank.

Not great at all

Our checking and savings accounts are with Chase and they have been managed well. However, our cousin who passed away also banked with Chase and we are listed as survivors and are to inherit some of his estate. Chase has refused to release the funds even when given a COURT ORDER from Probate. The attorney for our cousin's account and the probate lawyers are asking Chase's legal department to tell them what the reason for the holdup is, but Chase wants to hold on to the money and REFUSES to tell them anything. The legal department refuses to speak to them. This behavior is unconscionable - and Chase prolongs the grieving and difficulties of the remaining family with this obstinate, uncooperative behavior. It is a tiny estate, yet Chase will not work with the attorneys who are in the process of pursing a contempt of court judgment against Chase.