Dynojet ResearchReviews of dynojet.com

Rude customer service

Dynojet was installed and made my Triumph run terrible. Spent over $600 on a chip that probably cost them about $6 to make. Then spent another $300 on professional install. Then spent over 20 hours trying to diagnose why it wasent working… poor customer service. They don’t answer the phone after 30 Minutes of holding for a rep.. I took it off my bike and put everything back to stock. Worked just fine and didn’t have any flat spots and stutters. Do yourself a favor and don’t purchase this!

Bought a Power Vision 4 through their distributer. The device heated up to 91C (194 F), wouldnt connect to the bike at all, wouldnt accept firmware. Dynojet refuses to replace it despite their website stating they have a manufacturers warranty. They insist I return it to the destributer - something they state is required on that site but which they clearly point out is ONLY for American customers. So my broken device is currently bouncing around 4 weeks now and Im out almost $1000 with no timeframe when or if it will be replaced.

Horrible customer service “proof of purchase” is BS I own it do you warranty your garbage or not???

I've been a Dynojet customer for several years and have purchased multiple products, so this review is based on my actual experience. The technical support representative was courteous and did try to help, but I felt like I was being rushed through the call. Every time I tried to explain what my Power Vision was doing, I was interrupted before I could fully describe the problem. The issue was never resolved because the technician focused on software troubleshooting instead of listening to my concerns. The real problem turned out to be that the Power Vision itself was failing and could no longer reliably communicate with my computer. If I had been given the opportunity to fully explain the symptoms, I believe we could have reached that conclusion much sooner. I don't expect miracles, but I do expect technical support to listen carefully before assuming what the problem is. Dynojet makes good products, but their customer service would be much better if technicians took a little more time to hear customers out and diagnose the issue instead of rushing them off the phone. Thinking they know best

Their customer service is absolute trash. I guess they got to big to care. I even filed a complaint claiming that they tried to reach me and then would only talk over email. When i complained about that, i never heard from them again. They do not care. Their website is not beginner friendly but their ai is quite good ar guiding you through. I'm glad that i have their product, but if there was another company wirh the same product i NEVER would have given them my business.

Ordered a tuner, found out that it would void the warranty. Returned it so I could buy a Harley approved. It took FOREVER to get the refund and when I finally got it, it’s $100 less than the purchase. I’ve emailed, called, etc and can’t get a response. Customer service has been terrible

Not sure how they are self claiming they’re so great, I called pay for a program told it’s gonna be 24 hours maybe 48. Here we are seven days later and no program, so basically longer to get the program than it took to put the jugs and pistons in what a joke. Don’t try calling these people they push you to their website and garbage AI program chat bot,