DX SabersReviews of dxsabers.com

Where do I begin ? This company is dishonest and now I learned why NO ONE in the saber community shops with this brand. To start off the neopixel builds are super cheap with really low quality batteries. I’ve had two sabers malfunction, it took over a year to upgrade/replace one, and the other didn’t make it back. I sent a neopixel blade and chassis in for repair and was told that my items were “lost” or “stolen”, and the owner basically played me on DMs and tried to get me to buy another saber. After my second purchase completely malfunctioning and waiting 2 months, I am back to give this 1 star review, and advise anyone to NOT shop with DX Sabers. The experience has been horrible, the owner is a liar. I would never do business with them again. Not a chance.

I would give it no stars if I could. I ordered the hatred of ren on January 19th 2021, still to this day I have not received the produced I purchased and ordered. I've had emails back and forth with their "so called" costumer service, literally every single email they sent me was another excuse why I haven't recieved my saber. My last email from them was on the 12th of December 2022 stating that it will be shipped that week and arrive before Christmas. Well I'm sure you know what happened. I wrote them another email and never heard nothing from them. I recommend saving your money and spending it with an actual reputable dealer. You will only lose your money to them if you purchase anything. Also what "professional" business runs out of a run down home in Pennsylvania, don't believe me, just Google map their location and see for yourself.

Personally I have ordered from these guys in the past and have had some very good experiences and decent service so I decided to order from them again their newsletter said all orders would be shipped and delivered by Christmas time mine wasn't I contacted support and was told it's be delivered by the 1st of January and I'd receive shipping details within a day or two of the 26th December many days later now still no updates I messaged them again on the 31st December and here now on January 7th I've received no response or update on a 600 plus dollar order which is very concerning. I'm hoping that I actually receive this as it has been over a month since I placed the order and I have been guaranteed a delivery date twice. Update I have filed a fraud case with credit card company and gotten money back. I would not order from this company I believe they have scammed me. Bad place and horrible service. they even had the nerve to ask me to leave a good reviews as "internet trolls" people who have been scammed leave bad reviews. Just a pathetic experience this time around!

I placed an order for 2 sabers 6/19/2021 for 2 sabers that were listed as "in stock" and have been listed as such ever since. The order was for Halloween that year, but I still have not received anything to date, including a refund. As Halloween of 2021 neared, I got customer service involved in some slow email back-and-forth (several dozen - days between responses) and I was given various production excuses - but they were always supposed to be resolved and I'd receive my order soon. These sabers were supposed to be in-stock, don't forget. I eventually asked for a refund since I no longer needed the sabers and was told I could only have store credit. They actually had the nerve to email me again 5/13/22 (6 months since my last communication with them, which was to request a refund and almost a year after placing the order) telling me my order will be ready now, if I could only send them more money to cover additional shipping costs they incurred. My original order was $500 USD with FREE shipping. I received nothing and no refund. Being from Canada, there is little recourse for me to continue pursuing the matter. I was defrauded. Don't get involved with DX Sabers!

Was not worth it Met these guys at a con. They seemed really cool and had some really awesome looking hilts, including the pair of specific character hilts I wanted. So, I decided to buy them through their online store the next chance I got. It ended up taking 7 months for me to receive my sabers. Customer service was very polite…once I finally got a hold of them. I had to reach out to them for any updates on my order. They were rarely (if at all) the first ones to give me any updates. Any update I would get just seemed like excuse after excuse. Even up to the shipping of the order. They sent me a tracking number and my order still didn’t ship for another month. Kept getting the “It will be sent out this week” or “So sorry for the delay. You should be treated like family and we are doing our best”. Or something along those lines. Got promises of free accessories AND a free saber for my patience. None of which came with my order. When I reached out about the lack of extra things that were promised. I got the same excuses of they’ll go out this week each week I asked about it. Finally did get some free accessories but never got that extra saber they promised, and they never acknowledged it again either. Now, I wish I could say the sabers were at least worth the cost, but I really can’t. Took them to a con for the first time and one was a constant struggle to work. Pretty sure both died before my friend’s sabers too, but then they miraculously were acting normal again without being charged. So not sure what’s going on there. Both kept falling apart, one was just pieces and the other was completely in half. Just not worth it when walking around a con all day.

I ordered and paid for a saber in November 2020 as a Christmas present for our son, I received a DHL shipping advice soon after, but months later nothing was delivered so I contacted DX Sabers, thus began a litany of lies, they said it was with DHL, I had to track down the correct DHL dept who said it was never picked up from DX Sabers, then they offered a refund, I’m still waiting for the money, over 2 years later. They just keep lying to their customer, very unethical and untrustworthy. I will keep reviewing them to warn others to stay away from DX Sabers. I can see so many others have been scammed as well. You reap what you sow…

Horrible customer service. I’ve been waiting on my order for 2 years, they stopped responding to my emails. They’re trying to just bury me. I paid them 700$ for some sabers and have just been played. They won’t give me my money or my order. I’ve been patient until now. I would never recommend this company to anyone. Beware when buying from dxsabers. You may or may not get your order.

By far one of the worst companies I've ever dealt with. Product Delivery was delayed with no updates, when I did talk to customer service they were rude. When I finally received the product the quality was not what was advertised. I would highly recommend avoiding this company and all of there products.