DX SabersReviews of dxsabers.com

Response from DX SabersAug 31, 2023

Greetings master jedi Gunner! First of all we are huge fans of your name as it is very cool, and we are very sorry that you felt the need to leave this review. We really appreciate the feedback and we actually sent you an email with your tracking number. In the email we informed that the saber would be delivered around the last week of august, and we really appreciate your patience. We also included in the package some awesome accessories free for you to use with your lightsaber that will make using it much more fun as well as displaying it much easier. We are so excited for you to receive this awesome DX SABER and we are excited to be able to turn this review around from a one to a five. Please reach out to us via email when you get this Gunner as we are here for you to resolve this and to answer any questions. We are going to resend the tracking number again via email and we hope you are having the most wonderful day! We are going to use this feedback regardless to become a much better company and do a much better job for all of our customers moving forward May the force always be with you and thank you so much for honoring us with your business

Response from DX SabersJun 22, 2023

Greetings Musab, You paid 90 dollars for a neopixel mystery box that has been marked down from $199 and you asked us for a proffie saber that retails at minimum for $299, to which we said we will do our best without making any concrete promises or guarantees a proffie would be unboxed. We never promised or told you that we would be sending you a proffie saber and showed you some potential designs we had in stock you could receive. Proffie sabers retail for over 299 and the last mystery box you ordered from us you paid us 100 dollars and we sent you a LORD VADER because you informed us that you are living in poverty in Turkey and tugged at our heart strings. You previously left a 5 star review for us and it is clear that you left this review because you did not get a saber worth over 299 this time. It is very rare to unbox a replica saber from a mystery box and we do understand that you lost your lightsaber in the earthquakes in Turkey and we do extend our condolences again as we have before in email and direct messages with you. We did however send a saber worth more than what you paid as you can easily sell it for over $199 retail to anyone on any platform. The saber you received was in customs and we gave you tracking when the neopixel lightsabers came in stock, and we chose the fastest international shipping we had as we also had to pay for your shipping from the 90 dollars you paid us. The saber you received has a blade containing 240 LED lights and is absolutely in fact neopixel as each saber is put through a series of 5 different quality tests. Your neopixel lightsaber contains over 28 different character sound fonts, 10 blade effects, and has infinite number of colors available, and we are sorry to hear that you do not feel that what you received is worth the money. We again are very hurt as we have shown you great generosity in the way of a small business based on the stories you have told us and we do feel that leaving us a poor review as a result is a bit of a slap in the face as you received sabers worth way more than you paid both times. However, we do appreciate the feedback and we hope that after learning how the lightsaber works that you will change your review or consider removing it. We will use your feedback to become a better company and we truly appreciate all of the feedback we receive whether positive or negative. We hope you are having a wonderful day and may the force be with you

Response from DX SabersJun 22, 2023

Greetings Ryan, We actually sent you an email recently informing you that your tracking will be sent to you next week. We are still within the 2-6 week lead time given and we informed you in the email that we ran out of neopixel mystery boxes at the time and will be including free items to the total value of $100 in your mystery box for you for the inconvenience. We really appreciate the feedback and we are excited to assure you that you are going to get the best saber ever in your neopixel mystery box! Please let us know if there is anything else we can do for you via email and we hope after your shipment arrives you can change the review to 5 stars <3 We hope you are having an awesome day and may the force be with you always

Response from DX SabersJun 15, 2023

Kevin thank you so much for your feedback and we are truly sorry that you are having this kind of experience with our company. We have emailed you this morning and we have given you a new tracking number, as well as the offer that if for some reason the saber does not arrive next week then we will happily schedule you for a refund and get your money back to you. We do our best for every customer and so does my wife, Brie, and I have to apologize that the past couple months we have been dealing with my grandfather declining and passing away and it has made things slightly difficult. However, we are passed that now and we are here for you and we are excited for you to get your lightsaber. Thank you for the feedback and we will use it to become a better company We hope that you are having a wonderful day and that the force is always with you

Response from DX SabersJun 15, 2023

This review is not authentic please disregard when reading. We are working with trust pilot to get this review removed. We have no record of anyone named Saun in our system and the reviewer cannot be found after sending a request via trust pilot. There is no order number associated with this review and there is no other feedback or information on this person. We have overwhelming amounts of documentation and timestamped screen shots that show we do refund customers if need be on a regular basis and we do our best to provide a wonderful customer experience as a small family business. Thank you to to everyone who orders with us and believes in us and if this review is somehow authentic then please email us once you receive this update and we will help you immediately. Thank you everyone and may the force be with you always!

Response from DX SabersJun 2, 2023

For those reading - this entire review is planted to hurt our score. We know this for several reasons 1.) We work very hard to make sure everyone has an amazing experience by answering all emails every week and resolving every single issue our customers have within a timely fashion 2.) We ask for reviews after finishing part 1 and if we haven't done a good enough job, we keep working with the customer until we have earned our good review and that is why our score is good and getting better 3.) This person initially contacted us and let us know they were very anxious to send us their saber for repair for some reason. My wife and I assured them that everything would be fine and he insisted that there is no way we would possibly know the package came from them, which is confusing because each package has the sender's name on it and address so it is very easy to know where each repair comes from upon receipt. We instructed them to send us their tracking number for the package and this took a while but they finally did and soon after we finished our email conversation we left for the memorial day weekend as it was the end of day on Thursday leading into memorial day weekend. Our office had not had a day off in weeks so we took friday to monday off to rest and we informed every customer of this who needed our help. During this memorial day weekend, wolf emailed us numerous times even though we let them know we were out of the office and couldn't check the repair status. They then proceeded to join a hate group dedicated to destroying our company, they found my personal cell phone number and called 10 times per day and left two extremely vulgar voicemails that I wouldn't even let anyone else listen to it due to the vulgar content of the voicemail. They then proceeded to spam our social media with vulgar comments and curse words and saying that he is exposing us etc. We sent wolf an email at this point asking him to please stop the spamming emails and harassment via phone call. They insisted we are a scam and that we are crooks and they would like their saber sent back without repairs done informing us that they read every negative review online about our company and as a result they no longer felt we were a legitimate company. We informed wolf that this is not a problem and that all they had to do was pay for the return shipping as we require the customer pay for to or fro shipping for repair items. He immediately called us thieves for stealing his item and that we were crooks for refusing to send it back to them We informed them that we have stolen nothing and that we are happy to ship it back to him once he pays for the return shipping cost which was only $10 dollars domestic through USPS or $13 with UPS. They currently have refused to pay for the return shipping and we are currently waiting for the shipping to be purchased by this customer so that we can return their item as instructed by them. They are claiming that we never sent them the link, but after reading this update in the review we have forwarded the email with the shipping link that we sent 3 days ago time stamped as well. None of this makes any sense and every time odd behavior like this happens - it is a person sent to us from a hate group or a competing company that is trying to hurt our score pretending to be a customer and you can tell again because every single negative review is liked by BRANDON DALE - one of many ring leaders of each negative review and the hate group dedicated to destroying our company. If anyone has any questions about this encounter - please email [email protected] Thank you and may the force be with you all!

Response from DX SabersFeb 29, 2024

Josephine is not ghosted and we are on good terms. We are replacing her saber entirely and we are happy that she can take advantage of the lifetime warranty that we can provide. We have never ghosted her, and we have always responded to her emails. We are always here for you Josephine and we cannot wait for your boys to get the new saber!