DX SabersReviews of dxsabers.com

Just wanted to leave an honest review since I have been messaging back and forth for months now about not receiving a charger for my lightsaber. First message I sent was September 9, 2023 and September 21st asking about it and was told it would be sent out next day so I was patient and never got anything so I asked on November 1st and they said they were so sorry and will send it tomorrow. I wait patiently again till December 9th and leave a bad review in which they sarcastically say thanks for it and ask me to change the review and I tell them I still need the charger so they say okay we will send it. On December 18th I got what looked like a torn envelope in the mail that was all taped up saying it was damaged in the mail and let them know (they should have packaged it better to begin with) and they said they’d send me another a day or two after Christmas. I wait a few more weeks and let them know I never got one and they act surprised and say they will pay for tracking this time. That was January 11th and still no word or reply. It is January 30th now. At this point I’ve given up on them actually sending. Who knows if they ever intended too. I’ve been extremely patient and nicer than most people would be if this happened to them. I even removed the last bad review I put Dec 9th. I am noticing they do this to lots of others too. I have all the screen shots if they try to deny any of this. Do not use DX Sabers if you expect to get any good products or anything at all. Edit (March 22nd): I did finally receive the charger a few weeks ago after months of waiting but my review is still the truth. Yeah they were nice to always respond back but took way too long.

Here I am, in turn, a victim of the DX Sabers company of Mr. Paul Doghramji the scammer! Unfortunately I only saw here very recently, otherwise I would not have bought from them! Don't order from DX Sabers! Numerous diverse testimonies on various platforms: Facebook, here, Youtube, discussion groups etc.... all you have to do is look to find out! This has been going on since October 3, 2023, the date of the order to January 6, 2024: promises to send/refund the sabers, multiple excuses, incoherent chatter, tracking numbers not validated, they sent the sabers, then then say that they send them etc etc etc.... countless emails exchanged (a lot of proof already to my credit) not to mention the rest! For my part, it is clear that I would not let DX Sabers escape unscathed! How can you leave DX Sabers on the market, to this day they continue to operate to steal from people, it is high time to destroy this company! I won't give up! In response to Paul Doghramji of DX Sabers. And yes for the people who read his answer and mine! Indeed, I was refunded in full because I filed a dispute with Paypal, the payment method I used when ordering this from DX Sabers! Because Paul would not have reimbursed me anyway, I keep the emails exchanged between us which prove everything I said in my notice submission of January 6, 2024! I can provide this evidence to anyone to prove my good faith! Ah yes your game, I'm not getting ripped off with a draw, you can keep your gifts that I didn't even know I had supposedly won before submitting my first review! Bad technique to try to make me reconsider my, my critical opinions and cancel my, my dispute requests, I'm not a pigeon! Date de l'expérience: 28 février 2024

This company is a scam, do not buy from them. They will send you broken sabers and refuse to give you your money back.

If I could rate zero stars, I would. A compete waste of time and money. I've been dealing with their customer service for over 5 months for several products missing from multiple orders and getting nowhere. I've been told multiple times that the products will be sent the day of the emails back, and never receive any sort of tracking. Save your time and money and just order from another retailer.

They kept lying and I stopped believing, now ! For weeks they promised to give another saber cuz mine never came , and week after week they promised the same and I kept believing, I'm gonna copy-paste what they said But I'm done . I got no tracking, no saber , no refund , you STOLE my time and money. Evidence : Jorge, we actually did send it out and I haven’t had a chance to send tracking to you because I have been in a comicon with my husband all weekend in New York City while also taking care of our two children who are extremely sick. Once we get into the office tomorrow I will send tracking to you and you should have your LightSaber within the next two weeks. _____ Thanks Jorge, once I get into the office this morning I will send you tracking May the force be with you! _____ ..... We do not lie to customers and we are always here to help resolve any issues that they have with us or the shipping companies If you have issues please let me know and my husband and I are here to help you solve them I should have your tracking information from the factory by tonight _______ We didn’t give you tracking yet? May the force be with you! (that's the last time they wrote days ago) And it's been months since I first bought it so you may understand , months of lies and excuses .. Update just minutes ago , as always they answer as soon as a one star review is posted and said this .. We have absolutely had it with your behavior and your multiple one star reviews and your poor treatment of us Unfortunately at this time due to your behavior being incredibly poor and your attempts to disparage our company we will no longer be able to help you with your warranty You keep saying we are so awful and all we have done is try to help you Best of luck as we don’t believe you ever liked our company and we wish your curse would just be gone May the force be with you! DX SABERS CUSTOMER SERVICE We are always here for you! (AGAIN , LIES) HAVE A NICE LIFE

Ordered place for a saber on July 28. It is Oct 16 and have yet to recieve the saber or any updates on order.

One need only do a search on Google, Reddit, and YouTube to see there are dozens upon dozens of people with similar experiences. Buyer Beware Purchased a NeoPixel Dark Saber August 25th at Botcon from DX Sabers - Paid $424 via square. Asked if they could ship it to me since I had other stuff to carry home. They pleasantly agreed to do so. Aug 31st - No pressure, just asked what the usual time before it ships. No response. Sept 6th. - Contacted again. Told I would get tracking 'Right away' Sept 7th - Asked what 'right away' meant. Told I would get it 'later tonight'. Sept 8th - Contacted let them know I didn't get it. No response. Sept 9th. Contacted let them know I dididn't get it. No response. Stated I didn't want this to go down a negative route. But at this point had already learned about their bad reputation. Responded and said they were 'at another con' but would get it 'later tonight'. Told them if they were unable I'd be fine with a refund. Said they 'stand by their word' but it had just been a crazy couple weeks. Sept 10th. Contacted as I hadn't heard back as they promised. Another round of 'they were really tired but can guarantee he'd give me hourly updates(not sure why or how) given that he also stated his factory in china didn't open until the next day. Sept 11th. Got a tracking number. Sept 15th. Got a cheap hollow core round non-distinct saber. Contacted them and they condescended and said 'you seem to forget we promised you a mystery saber with your purchase'. I wasn't asking for the mystery saber to be sent. I was asking for the Dark Saber I spent $424 on. Told them I was disappointed because they never mentioned they were only sending out the cheap 'freebie' instead of what I actually ordered. They defended saying they always answered me promptly when I had a concern. Also said I'd receive tracking Monday on the Dark Saber. Sept 19th - Tuesday and no tracking. Contacted. No response. Sept 20th - Wednesday and no tracking. Contacted. No response. Sept 21st - Emailed and said their sons wer sick but that I'd have tracking in 24 hrs. Sept 23rd - No tracking after 48 hours. Contacted. No response. Sept 24th - Fed up I emailed and said I didn't know what to do here other than to pursue means to get my money back and warn others. Told them if I didn't have tracking by Monday night I'd send the 'freebie' back to them on my dime and expect a refund. They responded talking about the kids being sick again. Hey I get it, I had 6 kids. But I also am asking for nothing more than that they tell me when its going to ship and actually do so. They give me a tracking number that doesn't show dropped off. Sept 26th - I email fed up because it doesn't show dropped off. I stick to what I said on the 24th and I put the freebie in the mail and send them proof I dropped it off via USPS tracking. I get a frenzied response pack and was told they were mistaken it actually sent through UPS and was given yet another tracking number. I track it and that show that the destination is a completely other state and shows at .4 lbs. When the Neopixel is over 2lbs just for the hilt alone. Then I was told no, that's wrong it actually went USPS. And to check. It finally showed dropped off. Sept 28th - Finally get it in the mail. It comes without a box for either the hilt or the blade. Both were loose in a previously used and shipped plain brown box. The hilt and blade were scared/marred. No charging cable. Tried using a charging cable I have and it wouldnt' charge. Either it busted because it was shipped completely loose or they shipped me a saber already used and broken. I have all emails and text messages and pictures. I waited over a year for my Moducase no problem. Why? Because they were forthright on what to expect. Hell, we wait all the time for preorders as collectors. But this was never about waiting. This was about people who continually told me one thing and did another...or rather didn't. At this point I just want others to know not to trust this company or anything they say or do

So this is a review I did not want to send but the unacceptably poor customer service from DX Sabers left me no choice as I will also send a report to the BBB. First the company odly sent me 2 reviews of my order before I ever even received it. During that time I reached out to Dx sabers a couple times to get no response in terms of just order status as why would I receive the review before the product. I never got a response from Dx sabers. Finally after a couple of months which I will say I did expect as I understand it’s a small company. However they did at the time state the response would be in 24 hours it was almost 2 months and no response. When the saber finally arrived, I ordered the Luke skywalker one, I opened it and it was clearly not as advertised, it looked entirely different than the picture. The picture was a chrome blade with an additional peice at the top, mine was a black steel color and no peice at the top. I also had issues getting it to work because the style they sent me was differnt again than the order and had no instructions on the website or the box. Also sent multiple e mails for help and again no response. It has now been 4 months sense I received the wrong product from Dx sabers and also when it arrived legitimately every peice was loose, was clear zero level of quality assurance went into this product. I have been emailing now for months and finally took a break , again giving the company the benefit of the doubt which they clearly have not deserved. So I decided after not looking into it for over a month I would logon and check the status of the now over 20 messages of communication I have sent. The website states an account does not exist for my email. I had to now reset up my account which I used in the first place because Dx sabers for some odd reason deleted the account. Now I still have the same gifted saber that was wrong and loose, no communication and my account t was deleted. Single handed the worst and most shady client experiance I have ever had. My advice is to order somewhere else, clearly this company is in over there head and there promise for customer service is just quite frankly a lie and should be removed from there website. I want my money back Order 2556