DX SabersReviews of dxsabers.com

Purchased saber only received the blade and no hilt, complete scam and they never sent another hilt and didn’t refund my money £220 down the drain

Purchased baby saber kit for $80 on October 30th for my 1 year old. I have not received my product. Did a PayPal complaint case to get my money back. They finally responded weeks into no response or package. The owner emailed back, sounded sincere & apologized. Said to make it right he would send 2 in the place of one. I have verified emails through Google to prove this. PayPal closed the case saying company responded and would make right. It’s been almost 3 months. Still no package, no response from company. I have had my money stolen from me. No birthday gift for my son. This is a very cruel and low thing to do. I don’t know they sleep at night stealing from people. I wish I could leave a 0 star review. I’m extremely disappointed. Don’t buy from Paul or DX Sabers. The BBB should shut this place down.. EDIT: I was refunded only AFTER making this review. Then was given a “coupon” to purchase from them again. Why in the world would I buy again. When I Never received any product in the 1st place. Reddit is filled with 1,000 similar stories to mine. I also found the exact product unopened on EBay from Disney for $25 w/free shipping. You’re welcome for my candor. The gaslighting and lack of responsibility for this whole fumble of a transaction is appalling. This review has obviously scared the company. Because unlike Google reviews. They can’t pay to have all the bad ones taken down.

I purchased a custom saber since 6/15/2024 and still haven't received anything besides a tracking number with no date for delivery, and a handful of comments that says we're updating our page. I was told directly that if I wanted to purchase a custom saber I would have to buy a mystery saber, or a lootbox containing a random saber. Red flag there, did it anyways and I regret it. Cost me 300 in total, got my random saber for 100 at least. I think you can just go to their website and buy a custom order without buying something beforehand too, not that I would. The item I wanted wasn't even available as a custom order. The presentation I saw was misleading to say the least, but hey, I could've misinterpreted the experience as well. I'll take at least half the blame here. I contacted them by email after a week of receiving no contact about making my custom order. I eventually declared I wanted a refund, nope, kept stringing me along away from a refund. We'll send you the item you wanted even though you paid less, here's a tracking number after 2 months since purchase. Nothing has happen with that. I've kept emailing them but I think they're ignoring me now. Last email from them was October 17 I believe. Yeah, don't buy from them. At least don't order anything and get them item from them physically, if they don't have it on hand take your business elsewhere.

BUYER BEWARE! I purchased 2 mystery sabers for my two sons. I met Paul at the Comic con event in CT. My sons 7 & 10 tried out his sabers and liked them so I ordered from him a few months later as I thought he was a trusted vendor. We needed them for Halloween and tracking showed delivered but they never arrived. ( I was waiting patiently for them for my son’s Halloween costumes. Kids waiting patiently too.) I reached out to Paul about 2 days after to let him know they must have been lost in transit, they never arrived. He told me he was not responsible for any lost or stolen packages and would not be willing to offer me a refund OR replacement and basically insinuated I was a liar and trying to SCAM HIM for free light sabers? After researching the business- I see on Facebook there is an entire group dedicated to this man’s poor business dealings ( DX sabers Exposed) and I wasn’t the only customer who hasn’t received their goods. He then emailed me ramblings that legally he didn’t have to replace or refund me etc. My kids were disappointed and we had to order ones last minute prior to Halloween. Very poor business dealings.. I would not recommend this business to anyone and really feel these comic con events should not allow vendors with so many poor reviews to be at these shows. I also read a lot of these positive reviews or paid or fake.

I had to call the police about this company back in 2021. They refused to give my sister her money back after months of “delays”. The only way we got the money back was when their local police knocked on their door for fraud. DO NOT PURCHASE.

Blocks customers instead of rectifying issues. Do not buy from this immoral company.

UPDATE AFTER PAUL'S REPLY TO ORIGINAL REVIEW: This is 100% false, as I did not purchase a Luke Skywalker saber from DX. I did not, and will never, leave Paul/ DX a 5 star review as his company has scammed countless people. As for the comment about the Facebook group (DX Sabers Exposed), I joined to connect with people who had similarly been victimized by Paul and share my story in hopes that Paul / DX sabers does not scam more people out of hard earned money. ORIGINAL REVIEW: Paul is a con artist. Plain and simple. All you need to do is do a little research for yourself and you will find that he has scammed hundreds of dollars from unsuspecting people over the years. He either pays for false reviews or writes them himself. DO NOT BUY FROM THIS COMPANY. He threatens legal action against anyone who publicly criticizes his company. If you are lucky enough to actually receive your order, it will not work for long. His “lifetime warranty” is another lie. I purchased a saber from Paul/ DX Sabers and after months of lies, what showed up was not what I ordered, and furthermore, it did not work. Paul was unresponsive via Facebook, Instagram, and Email. When I finally got a response after posting in a FB group, Paul attacked me, threatening to take me to court for “costing him money” and then refused to take the saber back for repairs. Paul will reply to this review and try to say that I was never a customer and they “have no record of my order” that is yet another lie. PLEASE save your money, find a reputable saber company, and avoid DX Sabers.

I ordered a Master Sword after seeing the core-less base model at L.A. Comic Con in 2023. Loved what I saw! I paid with my credit card. Paul assured me multiple times I would receive the Master Sword before Christmas. I was purchasing it as a gift. Christmas came and went. No saber. Understandable, I thought. It’s early December. Delays happen, especially around the holidays. I decided to be patient. But the hilt didn’t arrive til late March - and that was after informing them that my bank was ready to cancel the charge. The hilt still looked as pretty as I remembered it, but the electronics were poorly attached. The components immediately sunk into the blade whenever I pressed the power button or inserted the charger. The LED and electronics rattle at the slightest motion. The electronic mounting felt cheap and poorly crafted. Brianne explained that this must have happened in-transit, but the electronics look as though they were badly installed to begin with. Furthermore, the hilt was packaged well, and should have easily survived the shipment unscathed. If the design couldn’t withstand the transit, I certainly wouldn’t expect it to hold up while swinging it with the accompanying blade. They offered to repair the hilt, but my prior struggle to get the original order was difficult enough. I lost my last bit of faith in their customer service when I was assured that my order was picked up by USPS and in transit. They even gave me the tracking number to prove it. But they didn’t actually ship it until I emailed them again several days later. Truth and service are more important than misinformation and reassurance. Overall, based on my experience, I would not recommend ordering from DX Sabers. If you see something you like in person and really want it, only accept what they have on hand that very day. I would have been much happier if I had just purchased the core-less display model. I feel stuck with a defective hilt that I wouldn’t feel right giving as a gift as I originally intended. Item: Master Sword saber Venue: L.A. Comic Con Date Ordered: December 1, 2024 Date Guaranteed: Before December 25, 2024 Date Received: March 27, 2024