DX SabersReviews of dxsabers.com

Hello everyone, Unfortunately I am still waiting for my sabers since May 4th. It is with a heavy heart that the saber I purchased was for my nephew who was a very big Star Wars fan passed away. Never received his saber till this day I am still waiting that way his brother can put it on his mantle that he made. Got and update the owners of DX Sabers were very nice and passionate about my loss that they upgraded all my Sabres for my nephew’s brother they were very sorry for what the delay was, which I appreciated, and they have been so nice and sat in what happened but really appreciate the informed updates of the Sabres very nice people to do business with.

Not sure why people say they've had a bad experience. With this company. I've had nothing but a great experience with this company. I ordered my neo pixel lightsaber last year and received it within a reasonable amount of Time. I am very happy with my product. And I've never had any issues with customer service. Just recently for some unforeseen reason, My light saber core got damaged, When I contacted customer service they were very friendly and quick to respond. I sent back my Lightsaber and and got it back with two weeks I'd even say the lightsaber worked ten times better than before. I'm very happy with the company, the customer service, and of the owners who personally helped me. 5 stars always.

Update - 02/29/2024 We have been in touch and I have to say they made it all right. I did end up getting the cores and just in time for Christmas. They have apologized and made the error correct. Once we had a chance to speak we worked things out and started with a clean slate. I actually meant to update this sooner and have been swamped at work. I left the original review so people can see how they did work hard to make it right. I did change my rating to reflect their efforts and delivered product. Overall, while we had a rocky start , things have worked out beautifully and I will be updating my reviews to reflect that. I was truly impressed with their sincerity and eagerness to made it all right. I wish them in building their brand. :) Update - 12/10/2023 As I mentioned - scammers. They have the nerve to lie on their response and I will not tolerate that. My package was NEVER mailed out. What they sent was a “pre transit” label to which was never updated and still not. Every few weeks I receive a promise of “your cores came in and they are in their way” no cores. No actual reply to my many emails asking them for an updated number and over 2 months later no cores. We have empty shells with no electronics to make it work. They keep promising with no delivery. 2 light sabers have no cores. I paid for it already with cash. Then they have the NERVE to send me email promising me it was mailed out and ASKING ME TO REMOVE my one star review. I will do no such thing because I still do not have the product which I was promised and PAID FOR OVER 2 MONTHS LATER! You want good reviews ? Do your job and do it well. Don’t make false promises and don’t you dare come in with a reply to very well deserved one star review and try to lie your face off. If I could give you a negative star I would at this moment. If you actually have it and shipping from the US it doesn’t take 2 months. I don’t care where your shipment comes from, you lied about that too. China. Not the US eh? Want it removed? Send my son his light saber cores for his 2 light sabers now and stop making false promises and flat out lying WITH A REAL apology and actual omission of why you keep lying. Until then believe nothing this company claims. They are great at ignoring people when they want. Original review on the bottom, I will NOT remove. Horrible company. Do not believe the “good reviews” they have been banned from numerous places / events due to their shady business practices. Take note of how they have their “excuses” in the replies for bad customer service. We met them at a Comic Con event on Sat Oct 14. They sold us 2 light sabers but did not have the electronics on hand. Swore and promised up and down how it would be mailed out on Tuesday and arrive the Friday. Promised my 14 year old child. Friday came and went. No tracking. No nothing. I entered my information into the owners phone because he didn’t have anything to provide me with a receipt. Either way, no replies. Days later a reply with some cock and bull story of how their shipment was delayed from China, etc etc. after numbers back and forth, mostly from myself checking in, still no parts. Sent me a “tracking number” 2 weeks later with no actual shipment attached. More BS. My poor son has an empty shell of a light saber. And yes, I have ALL THE EMAIL EXCHANGES BACK AND FORTH FOR PROOF. They are just shady salesmen who don’t deliver. Stay away, safe your money and buy elsewhere. They guys are a sham. Read the bad reviews and believe those.

I had a fantastic customer service experience with DX Sabers. Despite a few hiccups with delivery and order details, the team went above and beyond to ensure that I received the neopixel saber I had paid for. Their dedication to resolving any issues was truly commendable. Overall, it was a great experience, and I'll definitely be recommending them to others. Patience is key when ordering sabers, and I can personally vouch that DX Sabers delivers on their promises.

I've had this saber for about a year now and it's really cool!!! I had trouble a little bit ago and their customer service was amazing and so helpful.

Coolest thing I've bought in a while. Perfect instructions. Easy to operate. Ready to vank some Stormtroopers.

I recently bought my first saber at my local comic con and the experience was absolutely amazing I had a problem a few days later and they got back to me within seconds!

We absolutely love our sabers, they are so realistic. It seems like every day we find something new on our light sabers!! The weight of them is just amazing, feels so real! Each part is super detailed and you can actually play with them… and not be worried they will break! Every time we have shown our sabers to friends & family they are so impressed. The owners are so friendly helped answer any questions we had, and really believe in their products!