We design, manufacture, and sell the most original, affordable, and highest quality lightsabers in the world. We offer sabers from every manufacturer possible to bring you the best of the best and the most variety possible. We now offer more services than any other lightsaber company on the market including but not limited to, leather wrapping, installing, repairing, weathering, and for the first time ever....We can change the color of your entire lightsaber hilt or even just a piece! We have relaunched our company to become the NEW DX SABERS in august of 2024. Along with our new head of customer service, Emma Walsh, we offer live support, new sabers every week, sabers delivered in 2 weeks or less and we are able to really stand by that fact. If any delays are caused customers may be compensated depending on the circumstances, and we have become much more dedicated to customer care and resolutions. We invite all of you to come join our DX SABERS family, and remember any saber you purchase from us will lifetime warranty every saber you own! Thank you to everyone who makes our business and living our dreams possible, and we love you with all of our hearts. May the force be with you all and if you need anything or any help please email [email protected]
DX Sabers (dxsabers.com) has 725 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Also known as
dxsabers.com
Website
dxsabers.com
Category
Manufacturing
Location
WAYNE, Pennsylvania
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 13% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I order the scavenger lightsaber from DX sabers. 4 months later. Nothing e-mail then. His wife responds. I’ll get it in 2 weeks. 2 months later. Nothing again. Email them. Wife respond 2 weeks. It now 9 months later. No lightsaber. And they don’t return emails nothing
They are fraud. They take the $$$$$$ and don’t give the saber. Do not waste your time and get screwed outta your $$$ like I did.
Response from DX SabersJul 25, 2022
Greetings master jedi,
This is clearly a false review as all beskar scavenger sabers have been delivered. We return every email every week and we never leave customers hanging without a response. We are also always available on every social medium that exists.
If for some reason you did not receive yours - please file a claim with the shipping company and if you are not sure how to do so - please email us and we can assist you with doing so!
We are always here for you to figure out any issue, even ones that don't have to do with our company.
Please let us know if you need anything and if anyone else reading this is in the same boat for some reason, then please email us and we will return your email that week guaranteed!
May the force be with you all, we are all DX SABERS together
DG
Duncan G.
Deception and lies
After a long delivery time our saber finally arrived late for Christmas 2021. The arrival was mainly due to my chasing and although it was promised to arrive pre-Christmas it finally arrived after the big day leaving my son without his main present. Upon receiving the saber all seemed fine, until it broke within 48hrs. After many emails we agreed to a refund after sending the saber back (at great expense) , the refund has not arrived as yet.
After they said my refund had been issued (through a third party) they then had the cheek to ask if I would leave a 5 star rating on trust pilot. Here is My rating.Under no circumstances should you part with your hard earned money to this company.
AVOID AT ALL COSTS!!
Response from DX SabersJul 25, 2022
Greetings master jedi,
This is a surprising review as we did keep updating you the entire time that we were forging and preparing your saber to let you know it would be arriving later than expected and you always answered that it was not an issue.
Once you requested a refund we happily complied and issued it through our website host big commerce which is how you issue a refund.
Once that happens then it is up to your card bank to complete the transaction which is considered a 3rd party aka your credit or debit card or bank account
We are sorry you felt that you needed to write a bad review even though we did everything you asked and even happily took the return and refunded your money within the timeline we agreed upon.
Not only that, but we really do not appreciate that you are telling people to avoid our company and if you for some reason did not get your money back then we highly recommend contacting your bank for help and we are here to assist you in any way possible.
Thank you so much for the feedback and we guarantee you that we will use it to become a better company.
May the force be with you
PN
Preston N.
Dishonest, Disrespectful, Poor Quality
Please, PLEASE, read others’ reviews and experience with this company. I’ve never had a company take hundreds of dollars from me just to be completely rude and dishonest to a degree. It took nearly a year of begging to get my sabers or money, just to be blown off and disrespected constantly, if they respond at all. Once my sabers finally arrived, they were of such poor quality, I didn’t even bother sending it back to them for repairs. You deserve so much better with your money. There’s so many amazing people and companies in the saber community, this is not one.
Response from DX SabersJul 25, 2022
Greetings master jedi,
My goodness we are so sorry that you had such a horrible experience with us.
We assure you that if you felt we were rude or disrespectful to any capacity that we truly apologize and guarantee that it will never happen again.
None of our customers have to beg for their sabers and we are always in communication with those who need updates and we work as hard as we can to get sabers our in a timely fashion and make sure that every customer knows their timeline as best as possible.
We never blow off any customer and if you did not receive a response for some reason, then we guarantee you that we did not receive the email or else we would respond as we never leave customers hanging since we are doing all we can to have the best customer service in the industry.
Also, we are not a part of your saber community as that group of facebook groups has proven to be horribly racist to our customers, sending threats of rape, murder, and kidnapping to us and our affiliates via email and phone call and facebook comments, as well as driving many LGBTQ star wars fans to our business as they were not welcome in one or more of those groups in your community - we have a modicum of screen shots and recordings proving these claims.
We are proudly not associated with the "saber community" on facebook or reddit and we have our own positive community where we are happy to accept everyone of any and every difference.
Star wars is for everyone, and every customer has free repairs for life with us, and we are very sorry you felt you didn't want to send your sabers back for repair.
Our sabers are put through 5 tests of performance and toughness as well as the packaging, so if it arrived damaged then we are here to help always.
We truly hope that you find your way out of that community and that if you need any help you are more than welcome to contact us as we are here to help you with a replacement or repair since you and every customer have a lifetime warranty.
We highly encourage you to reach out to us for help as you have free repairs and we will continue to help until you are more than happy Master Jedi.
May the force always be with you!
DG
D. G.
One star is too many
UPDATE:
Paul, I did in fact order from your company. I have communicated with you multiple times over email, Facebook, and Instagram in the past 9 months. Please refrain from gaslighting your customers. As someone who preaches "be kind to others", maybe you should take your own advice.
You are correct many companies have a 30-day return policy, and usually, those 30 days start when the item is received. Not ordered. It took over 5 months for you to ship me my hilt. You would not take the return when it arrived broken. How can you have a return policy that is up before you even send the product out?!
As for your claim about shipping labels, yes you are correct that you pay for the label when it is created. However, you all you need to do is go into your UPS dashboard and click "void shipment" and UPS will refund your money. I know this because I also have a UPS account. You can create HUNDREDS of tracking numbers, then void them, and get your money back.
Your claim that none of your customers have had to file claims with their bank is also false, because I had to do just that. Additionally, there are other firsthand accounts of having to do just that from many other who you have scammed. All people need to do is look up DX Sabers on Facebook or YouTube and they will find a great many useful reviews of your business practices.
In summary, I have indeed ordered from your company, and I have been scammed by you, just like countless others. I am stuck with a nonworking saber that you have refused to help fix or refund me for. I had to go through the arduous process of claiming fraud with my bank. Once I provided them with screenshots of our communications, my claim was processed, and I finally got my money back. You have blocked me on all your social media and my emails have now gone unanswered for a month, so I assume you blocked me there as well.
If you truly want to become a better company, you will start being honest with your customers. You are STILL reselling LGT hilts, despite your claim to the contrary. (At least as of 4 months ago when I received my "Hatred of Ren" with a Proffie board clearly labeled "Darkwolf & LGT Saber Studios" on it, and a battery that is labeled "Saber Studio")
PLEASE DO NOT ORDER FROM THIS COMPANY!!
ORIGINAL REVIEW:
One star is too many! Paul and DX are known scammers in the industry. You need to look no further for proof than one of the most recent reviews where the review was written by Paul himself!! He makes fake accounts and gives himself glowing reviews to con unsuspecting and naive people into giving him money. If you order from DX, you will be lucky to receive your saber at all. Paul's predatory "refund" policy states that you can only request a refund within 30 days of ordering. Yet the shipping estimate on his website is at least 6 weeks. He will string you along by sending you fake tracking numbers, or even going so far as to print a real shipping label, but never actually drop the package off. By the time you realize that you have been conned, it is far beyond the 30 days that you ordered and now you have to file a fraud claim with your credit card company. Bottom line is DO NOT, EVER, UNDER ANY CIRCUMSTANCES, ORDER FROM THIS COMPANY.
Response from DX SabersJul 25, 2022
Greetings there master jedi,
It does not sound like you have ever ordered from us before as many claims you have here are not true at all and are contradictory to each other.
We have never "scammed" anyone in any industry that we operate in and or around and every customer has received their saber or their money back if requested as well as updates with timelines on when they will receive their sabers.
Also, we are a family company and the review under "Paul Doghramji" was left by his loving father who is Paul Sr as he is Paul Jr, and it is clear you did not know that and made up that the owner of the business left a review.
Many customers actually receive their orders well before the 6 week latest deadline on the website and we have tons of customers on here who can attest to that fact.
The 30 day return policy portion of the terms and conditions is not predatory at all, and in fact companies all over the world have this exact same return policy and have for well over the past century. Many customers know that this is normal and to call this predatory makes no sense as we are giving customers a timeline to return their sabers if they need to at all. Predatory would be to not honor that or to not have a return period at all and to use it to make sales which we do not on purpose as that is not best practice.
None of our customers have to file fraud claims with their banks as we schedule refunds for customers and honor them with no problem. The only customers who have done that have been hunted down by trolls and harassed until they have done so - we have a modicum of screen shots, and customer references to backup this fact.
It is clear you do not know that tracking numbers are also purchased with shipping labels and no tracking number can be fake as they are purchased. Tracking numbers can and do expire, in which case if this has happened with a customer who has waited with us, then we happily generate a new one for them when we send the package. This is a very rare occurrence, but we are prepared to help our customers through everything and anything.
In summary, it is clear you have never ordered from our company and it is also evident that you do not know much about the owners or how this company operates. The terms and conditions seem to be heavily misunderstood and it seems you may be part of a group that is trying to make the company look bad based on the falseness of the review.
Please disregard this review if you read it and we apologize that this is here or if it caused you any concern while reading.
May the force always be with you and we guarantee that we will use this feedback regardless of the trueness to become a better company
SL
Sith L.
If I can give DX Sabers a "No Star…
If I can give DX Sabers a "No Star review I would. DX Sabers took me through HELL!! PayPal returned my money months later but trust the process was long and painful. You will be sorry if you do business with them. Try Seansolo Sabers on etsy. Much better experience. Don't walk run from DX Sabers!
Response from DX SabersJul 25, 2022
Greetings master jedi,
We do not use paypal for any transaction as it is not available on our website
It seems you are speaking about our vendor luxelightsabers on etsy, and it sounds like they gave you your money back when requested.
Regardless, that is not DX SABERS or something that we did and also please do not recommend other companies or artists as that is not the purpose of feedback.
If you had a bad experience with one of our vendors, then we are more than happy to assist you in turning your frown upside down in any way that we can possible.
Thank you so much for this feedback and we will for sure be discussing it with our vendor to become a better company here as well as how we can improve their business operations and customer service.
May the force always be with you and we guarantee we will use this feedback to become a better company all around.
EV
Erik V.
Terrible company
Terrible company, do NOT order from them!
I placed an order for one of their pre-made sabers over a year ago. I have yet to receive an order. Minimal communication, I had to reach out to them constantly for order updates. No tracking information, no offers for refund, nothing!
They even had the gall to demand 75% of the purchase price back under 'restocking fees' when I asked for a refund! If you're in the market for a quality lightsaber, go elsewhere.
Even worse, sending out a response on here attempting to make a customer out as the unreasonable party, outright falsifying information regarding conversations involving the order in question. No, you've never "done right by me" as a customer. I requested a refund for non-delivery of goods on an order you haven't filled in 14 months. You refused.
Response from DX SabersJul 9, 2022
Greetings Master Jedi Erik, the saber you purchased was not pre made or a pre order and the delivery was disrupted due to a sabotage our company endured in 2021 and we sent emails to you to inform you of what was going on on multiple occasions.
We also update our client base through emails, social media, and newsletters and if customers need an update at a specific time we definitely encourage them to reach out to customer service for immediate help.
We do not generate tracking information before sabers are ready to be dispatched and you had sent us emails recently requesting that we cancel your order and get you a refund.
After we did that for you, we received a very rude email and received this one star review which puzzled us as we gave you what you requested even though your order was ready to go last week, which we mentioned in an email last week as well that we sent to you on our own accord.
We never demanded any restocking fees, and we just let you know that if you are going to cancel prematurely instead of allowing us to ship the sabers to you then we will have to charge fees associated with that, which we cannot endure as a small business even though we would love to do so for every customer.
We are very sad to see you recommending people go elsewhere when we did exactly as you asked and you also never gave yourself the chance to try one of our sabers as we had to process your request for cancellation as we are a company of integrity and we do right by our customers.
Thus you don't really know the quality of our lightsabers to be able to tell others to not purchase them, and we highly recommend you repurchase off of our same day shipping portion of our website so that you can get your next order at a rapid delivery speed.
We are happy to give you a discount on your next order as well as free items for your experience and hope that this changes your frown to a smile.
We are always here for you and may the force be with you.
SB
Scott B.
Take it from a former customer-
I ordered a saber from Paul a couple years ago. It finally arrived 5 months later after many emails and DM’s. I was told shipping was free but had to pay $75 when I went to pick it up. At the time Paul was claiming they built all their sabers themselves even tho mine clearly had ‘89 Sabers’ written on it and the images he used on the DX site were lifted straight off the Alibaba site. He then told me that since they were ‘making’ a new model mine was a one of a kind, a laughable, outright lie. When I received my near 600$ saber the speaker was blown, the blade didn’t fit and the battery include was generic and dangerous. After approximately 3 months the saber quit working all together.
In the past few weeks this site has been inundated with positive reviews, many of them double and even triple reviews from some people. This is typical as Paul offers discounts and free merchandise to people who leave positive reviews. If you read carefully you’ll notice some reviews mention only customer service (user hasn’t received defective product yet) or intent to buy (user hasn’t even purchased yet). Please do your research before purchasing from DX, there are many respectable saber builders to choose from.
Edit after Paul’s reply:
I purchased my saber 2 years ago, not 3. Paul’s first lie in his response to this review.
I received no offers for DX to replace or any other offer in reference to my issues. Why wouldn’t I accept a refund if it had been offered? Paul’s second lie.
I have not harassed any customers of DX. In fact I have screen caps of Paul asking me harass other individuals (or ‘put them on blast’ in his words) while I was feigning support for DX to try and expedite shipment of my saber. Paul’s third lie.
I have never mentioned Paul’s wife in any post. All business decisions are Paul’s and Paul’s alone and he is ultimately responsible for the actions of the company. Paul’s fourth lie.
The only social media where I have talked about DX is on the Facebook page ‘DX Sabers Exposed’ where the multitude of dissatisfied customers gather to discuss the abhorrent business practices of DX Sabers amongst ourselves and seek professionals to help repair the substandard products we received. I have not said anything online about DX besides on the that page -with the exception of this honest review- certainly not on ‘every social media platform’ as I only have a Facebook and Instagram. This Paul’s fifth lie.
LGT is the one that severed ties with DX after blowback from customers. A statement from LGT can be found on their site. Paul’s sixth lie.
Referring to a negative review as ‘spite’ and attacking reviewers is straight out of the DX disinformation playbook. This post is not spite, this is to assist others before their purchase. You’ll notice similar responses from him on all reviews from other dissatisfied customers. Paul’s seventh lie.
Seven lies from DX in one online reply. Typical.
As for DX not soliciting reviews with incentives, scroll down and you’ll see bulk positive reviews across single days, June 11th for example. Coincidence? Yeah, I didn’t think so either.
UPDATE: Paul continues to make outrageous claims such as he has been threatened with death or rape (!) or kidnapping. Any rational person can see through these wild claims, the man is a delusional criminal who has caused serious damage to the saber community.
I encourage anyone who is considering a purchase to visit DX SABERS EXPOSED on face book or visit the Saber Souce website entry on this company. Please, shop elsewhere!!
Response from DX SabersJul 5, 2022
Greetings Sir, there are several inaccuracies in your statement and we would really appreciate if you were honest with your reviews as many look up to them for guidance when purchasing.
Scott purchased when DX SABERS WAS IN YEAR 1 AND PARTNERED WITH LGT SABERS DAMIAN SABERS who had massive issues getting supply to their vendors such as DX SABERS on time and they resold 89 sabers to vendors as LGT sabers which is why they have had to change their name over 9 times since 2015 and it is clear their quality was poor and did not reflect that of DX SABERS as a brand.
DX Sabers made a decision in January of 2021 to become a manufacturer of their own designs and to no longer work with LGT SABERS DAMIAN SABERS - and lgt continued to supply DX SABERS UNTIL MARCH OF 2021.
Scott has harassed multiple customers over the past 3 years since his experience and we have offered him many times to replace his issue and refund him, but he has chosen to take every effort he can to smear the business' name as well as the owner and his wife's names across every social media platform that exists.
We encourage anyone who reads this post to please disregard as it is not a genuine review - this review was written out of spite to hurt the brand as Scott is also part of multiple groups that focus on destroying the company of DX SABERS and any other lightsaber company they do not like very much - many of whom are family businesses doing their best just like we were in year 1.
Please give DX SABERS or any other business a shot and please know that we are honored to earn any business and we will always be there for you and deliver on time guaranteed.
We are now in our 3rd year of business and the five star reviews we have received are from us simply asking customers who have had great experiences if they could review us in their spare time
WE HAVE NOT AND WILL NOT INCENTIVIZE ANYONE FOR ANY REASON TO REVIEW OUR COMPANY - trust pilot actually blocks these types of reviews and we are happy to share how this works with anyone who is interested
May the force be with you all
DL
d.lastly
Horrible customer service
Horrible customer service. Arrives late, arrives defective, refuse to issue refund. Run from this company as fast as you can.
Response from DX SabersJul 5, 2022
Greetings master jedi, we never refuse to refund customers within our terms and conditions. Please reach out to us at [email protected] and we can get your issue resolved immediately.
Thank you so much for the feedback and we guarantee that we will use it to become better every day
