DXRacerReviews of dxracer.com

The chair arrived scratched and with the lumbar support broken. For a product worth over 900 USD, the company’s customer service was terrible. It’s a good product, but the experience is ruined by the Argentine intermediary. The attention at the showroom was good, but the price was excessively high, and the after-sales service was a disaster. They charged a fortune for shipping, which they completely disregarded afterwards. The delivery was not being carried out properly, and when I complained, they told me to handle it myself by contacting the company they had hired for the delivery. From that point on, they stopped responding to any messages, even though they had assured me that they would continue responding to messages while the showroom was closed for vacation. They claimed they filed a complaint with the shipping company, but when I contacted them, I was informed that no such complaint had been made. It was only thanks to my complaint that the shipping company delivered the chair.

My chair was "lost by fedex"(prob stolen). I got the chair on sale and is out of stock now, and dxracer didnt want to give me a raincheck for future purchase. They dont care about customers. They could try to give a similiar product for the same price or a coupon but they will loose alot just like I did right(smh)! Dissapointing they could compensate me after everything I had to fight with fedex but they care more about a few dollars instead of a good customer. Ive been choosing them for over 10 years or more now is time to change. The chairs are great but beware of customer service they dont care about you.

Stuhl war durch Produktionsfehler nicht auseinanderzusetzen. Wurde dann so versandt, auf Nachfrage bei dem Support inkl Bild des Pakets, worauf bestätigt wurde das es so okay ist. Im Anschluss wurden dann bei der Rückerstattung 80 euro abgezogen. Bei 20 Euro wäre es mir egal gewesen, auch wenn das bereits eine Frechheit gewesen wäre auf Grund der Vorgeschichte, aber 80 Euro für ein Stück billigen Schaumstoff aus China.... Hab bereits 3 Stühle der Firma gekauft, ein Iron Series für mich, einen Dx5 für meinen Bruder und davor irgendein 200 euro Modell in rot, damals auch für meinen Bruder. War eigentlich immer zufrieden und hatte sogar Werbung gemacht für die Firma, was ein Fehler... Zusätzlich zu dem Ganzen wollte ich den Stuhl nur zurücksenden, weil ich eine extreme Skoliose habe und die Lordosenstütze, welche eigentlich meinem Rücken helfen sollte, selbst im "Neutral" Zustand mir so gegen die Wirbelsäule gedrückt hat, das ich nach 1h schon starke Schmerzen bekommen hatte. Im Nachhinein hieß es dann, ich hätte Styropor dazwischen legen sollen oder ein 2 Paket senden sollen. Zum Styropor: Ich hatte bereits mehrere Stunden investiert bei dem Versuch, den Stuhl durch irgendwie auseinander zu bekommen, 1. Wieso sollte ich noch mehr Zeit, Aufwand und Geld in die Beschaffung von Versandmaterial investieren für ein Dilemma, das eurer Produkt verursacht hat? 2. Wo soll ich das an nem Samstag auf dem Land herbekommen? Nicht jeder wohnt in einer Stadt und hat am Wochenende Shops parat! Zum Paket: 1. Steht in der Widerrufbelehrung ausdrücklich, dass man es im Originalpaket zurücksenden muss. 2. Wo sollte ich auf die Schnelle einen 2. Versandschein für ein weiteres Paket für die Abgabe an das Transportunternehmen herbekommen? Wenn man so mit langjährigen Kunden umgeht, gute Nacht.

I need replacement wheels! Always out! How? Since u seel the chairs thar literally take the sane wheel!

Fantastic chair over 5 years of use still sits and looks like the day it came in. great quality and comfort!

I bought my DXRacer King Series OH/KS06NB back in 2017. I had gotten tired of buying a $250-$350 office chair and then using it for a year or a little longer before the arms started getting loose or broken and the base wearing out. I decided to drop a little extra cash and get a big boy DXRacer for $469. I'm 6' and 250 pounds and I have a bad habit when I get out of my chair, I just basically lift myself up from the arms like I'm doing a dip. This would absolutely destroy the arms of lesser made chairs. The arms on my DXRacer are just as good as the day I put it together. I haven't even had to re-tighten anything. The foam-like material that the arms are made of is still in perfect shape. No cracking, no elbow divots, no fading. Everything about this chair is as solid as the day I got it. Air shock still works perfectly. No slow leak like all the others would have had years ago. The seat is still equally soft/firm. No signs of wear. Other than some dust in the crevices, you'd think this was a brand new chair. The only signs of wear are on the removable headrest pillow. Most of the vinyl has peeled off where the DXRacer logo is. But honestly, it's because I shave my head and the stubble has a sandpaper effect on the headrest. I'm trying to see if I can buy a new one. This chair has replaced not only my old office desk chair, but I wheel it to the living room and kick back in it when I'm watching football, too. I got a footrest (Not DXRacer) and I use it when I chill out. I honestly don't know when (or if) I'll ever need another chair, but if this one finally breaks down, I will absolutely be buying a new DXRacer. No question about it.

The chair is fantastic. It's very sturdy very comfortable and assembly was easy and it came in perfect condition. I couldn't be more happy worth every penny.