dwarvesshoes.comReviews of dwarvesshoes.com

Response from dwarvesshoes.comMar 17, 2026

Hi Barbara, Thank you for your feedback, and we’re very sorry to hear about your experience with the return process. We sincerely apologize for the frustration this has caused. We have carefully checked our records and were unable to locate your return request, so it’s possible that there may have been an issue with the communication. We’re very sorry if your message did not reach us or was missed on our end. Please rest assured that we do accept returns within our policy, and we would very much like to help resolve this for you. Kindly contact us again at [email protected] with your order details, and we will prioritize your case. Thank you for bringing this to our attention—we are also reviewing our communication channels to prevent this from happening again. Best Dwarves

Response from dwarvesshoes.comDec 30, 2025

Hi Rainmaker, We are truly sorry to hear about your experience and sincerely apologize for the frustration this has caused. This is certainly not the level of quality, delivery experience, or customer support we strive to provide. Any report of soles detaching after limited wear is taken very seriously, and we understand how disappointing this must have been. We are also sorry to hear that your attempts to reach us did not receive a timely response. We would appreciate the opportunity to look into this matter thoroughly and make it right. Please contact us directly at [email protected] with your order number and photos, or let us know the best way to reach you. Thank you for sharing your feedback. It helps us identify areas where we need to improve, and we hope we can resolve this for you. Best Dwarves

Response from dwarvesshoes.comNov 28, 2025

Dear Veronica, Thank you for your patience, and I want to sincerely apologize for the confusion and the delay with your order. I’d like to explain what actually happened so you have full clarity. The style you selected is part of a very limited-inventory style, and it was waiting for a stock update on our side. During the warehouse inventory check, the stock quantity for your size was entered incorrectly. Because of that error, our customer service team believed your size was still available when it actually wasn’t — which unfortunately led to the delay and the inconvenience you experienced. I’m truly sorry for the frustration this caused. As an apology for the time you’ve lost, we would like to offer you a discount as compensation. The discount code will be sent via email. Your replacement pair is now being made, and we’ll prioritize the production and shipping to ensure it arrives as soon as possible. You’ll receive tracking information the moment it’s ready. Thank you again for your understanding, and I truly appreciate you giving us the opportunity to make this right. If there’s anything else you need, I’m here to help. Warm regards, Dwarves Shoes