Al
Ordered product but never received
Ordered product but never received. Said it shipped but tracking information does not exist.

Devices for the stubborn conditions office visits can't fix. Designed for daily use, curated in Finland — where recovery is a way of life.
Duvome (duvome.com) has 7 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Al
Ordered product but never received. Said it shipped but tracking information does not exist.
JS
WARNING NO! Charged, never received, & now the website is gone. SCAM!!!
Jeff S.
Customer Service was great. My charging cord malfunctioned and they replaced the entire unit.
Dakus G.
Throughout the ordering process and follow up inquiries, the Duvome team has demonstrated excellent customer service through personalized email communication to meet my individual needs. From a online consumer perspective, Duvome has gone above and beyond to ensure a positive and rewarding experience.
Kevin C.
They advertise on their website that the product is made in Helsinki, Finland. I received a product sent from a person in Jamaica, NY and the product was made in China. The device didn't look anything like what was advertised. I emailed them and asked for the correct product or a refund. They didn't respond; they just refunded my purchase. Very strange.
SD - Portland, O.
The device works great. I use it everyday and my elbow definitely feels better afterward. I've been using it for a couple weeks. It takes a little while to charge fully, but I get many uses on a charge. The blinking red charge light does eventually turn solid green. I would buy it again and they have a human that answers customer support, so that's a win as well.
Response from DuvomeAug 14, 2026
Thank you — this one made our day. Really glad the daily sessions are helping your elbow, and you're right about the charge light: blinking red while it charges, solid green when it's full. And yes, there's always a real person answering support, so if you ever need anything just write in.
John G.
Customer service has been great. Original shipment was delayed and first product worked but failed. I was sent a new product immediately no questions asked. Use it twice a day with stretches and elbow is improving.
Response from DuvomeAug 14, 2026
Thanks, John. Sorry again that the first shipment took longer than it should have and that the original unit failed on you — when something goes wrong we'd rather just make it right, fast. Really glad to hear the twice-a-day sessions with your stretches are helping your elbow. We're here if you need anything.