DutyfreedepotReviews of dutyfreedepot.com

Response from DutyfreedepotAug 7, 2016

Casey, I'm sorry to hear about the problems you had trying to order recently after being able to order and pay successfully twice in the past. As we charge from overseas and charge discreetly our charges are sometimes blocked by banks and credit card companies that do not recognize that our charge is valid. They do this to protect their customers and that is understandable. In these cases, you can usually just give your bank or credit card company a call and lift the block and the charge will go through. If problems with charging your card still persist due to reasons our company cannot control like the one mentioned above, we can always attempt to charge a different card or form of payment. As for unsubscribing from our mailing list, there is a link to unsubscribe at the bottom of every promotional email we send. If you do not want to get our emails, you can simply click on the unsubscribe link. Again, I am sorry that you had problems ordering with us and I will see if there was anything else we could have done that would have helped you have your order payment processed. Thank you for your feedback. Daniel Customer Support Manager

Response from DutyfreedepotJul 13, 2016

Cosmin, The order we are talking about is order 777760 placed on 2/25/16. Your order was for 13 cartons. After a few weeks, you complained that you did not receive 11 cartons out of the 13 you had ordered. We checked the tracking and could see that you did not receive part of your order at that point. We then offered to re-send the missing cartons but informed you that should the original shipment (that had not arrived) plus the new shipments were to arrive, you would need to let us know and either return the extra cartons you had received or pay for them. You had agreed to this and we re-sent the 11 cartons. After we had re-sent the missing items, part of the original missing shipments arrived, then part of the reshipment we had sent arrived. In all you received 15 cartons and only paid for 13 of them. This is why we have contacted you as we can clearly see by the tracking information that you have indeed received 2 extra cartons which are not paid for. At no point did I refuse to speak to you. But if we're talking about this, yes you cannot order with our company until this matter is resolved as you have received 2 extra cartons which have not been paid for, even though you agreed to inform us if you received extra items. Regardless of all of this, I would be happy to speak to you and send you the tracking information (which is available in your DFD account and available upon request by email or phone) which clearly shows you have received 2 extra cartons and as such, we expect payment for these items you have received and have not paid for. Daniel Customer Support Manager