William
BUYERS BEWARE - Check the DOM sticker on the machine before you assemble!!
I purchased a "BRAND NEW" generator. They shipped a unit that was sitting in some warehouse with no oil in the engine for 2-1/2 YEARS! Date of manufacture said March 2022. When I called the Customer Service guy was rude as hell, and tried to argue this with me, and then said the is a 20 or 30% restock fee. I said what the hell is it, 20 or 30%. The guy hung up on me! BUYERS BEWARE, this company has no integrity, and they will dump old equipment on you and not disclose the information. Contacting BBB and Attorney General in their state! UPDATE: August 31, 2024 The Director of Customer Service reached out and offered to refund all my money if I returned the generator and he would pay the return freight costs. Changed my rating to a 3, because the process of getting a positive outcome was not easy, and I am a homeowner and returning this generator was very difficult as I had already assembled the unit so it was not going back in the box, but they wanted all packaging contents and parts. I had to find a good pallet, but appropriate strapping materials to secure everything to the pallet, then fill out paperwork and schedule the pickup and be home when the driver came, because it's not like I could just leave it sitting outside. I had to get help dragging it to the street because the drivers pallet jack could not get up the driveway. They refunded everything but the taxes, so I had to email them about that, then the director processed the refund for the taxes a few days later.