duromaxpower.comReviews of duromaxpower.com

Spent $6000.00 on Duromax XPI6000iHT and it DOES NOT WORK! Despite it being under warranty only a year old DUROMAX HAS DONE NOTHING TO FACILITATE A REFUND NOR A RETURN. THEY JUST DO NOT RESPOND

Absolutely the worst cheapest made imported junk money can but.

These suck. Propane freezes. Start button never worked. Pull start takes over 20 minutes and always has to flood first. Insert many colorful metaphors because these bloody well suck balls. Been fighting it for 4 years now.

After reading numerous positive reviews about the DuroMax XP7000IH, I decided to purchase one. This is a dual fuel inverter unit. Seemed easy enough...ordered it through Amazon...first mistake. The thing shows up and it looks like it was severely manhandled. Called Amazon and they said..."Not our problem-call Duromax" Finally got through to DuroMax who sent a few parts missing from the damaged shipping box and was told to uncrate it and use it-as there may be nothing wrong. Fast forward all went well and the new unit ran like a charm. Exercised it each month since March 1 and on June 1 I start the thing and it's running really rough. Finally smooths out and begins to surge while running both on gasoline and propane. Rach out to Customer Service and I am now involved in a seemingly endless email loop with folks who apparently have no knowledge of this product or authority to direct a resolution. We'll see...but so far this hasn't been any fun...all for $1,906.00.

Subpar customer service and warranty experience. I have a fairly expensive inverter generator that had the electric starter system and screen stop working during a prolonged power outage after a major hurricane. After grid power was restored, I reached out to DuroMax to figure out what the issue was and how to get it fixed. The gentleman I spoke to on the phone was helpful, but he didn't know what was going on and had to ask a senior member about how to fix it. They sent me a list of places to take it for repair, all of which are an hour away from me and would require me to rent a trailer just to transport the 237 generator to. I did further testing with a multimeter and tried to reach out to DuroMax to give them the results of this testing to see if it would change the need to transport it. The same issue as before happened where the person answering the phone had to ask someone, except this time there was no one to ask. They told me someone would call me back, which they never did. I called them back and was again told someone would reach out, and they never did. You can offer as long of a warranty as you want if you never honor it or make it a complete pain to deal with.