Dunkin' DonutsReviews of dunkindonuts.com

I gave the Dunkin app multiple chances, but the customer support experience finally made me give up. The app repeatedly failed to process payments or accept new credit cards, displaying an error instructing me to contact support. I tried all the troubleshooting steps-logging out, deleting and reinstalling the app, and removing and re-adding payment methods, with no success. Customer support then asked me to provide extensive information, including screenshots, app version details, and multiple troubleshooting responses. After taking the time to send everything they requested, I was told they couldn't resolve the issue and was referred to another "tier" customer service. After a dropped call, a 30-minute wait, and a very difficult conversation (English as a second language) where the representative appeared to be reading from a script and asked me to repeat much of the same information, my case was supposedly escalated to another technical team. I never received a follow-up or a resolution. At some point, the cost of getting an app to work exceeds the value of using it. I've deleted the app and gone back to Starbucks.

I did want to give credit to the young lady that was at the window. This was an experience I had on June 30 at about 8:45 AM at the Mooresville location on 152. The employee was smiling and kind even though when I came through the drive-through the second time she did not get my order correct but she apologized that and the milk that I got was the best thing that I have to say about this unfortunate experience that I had 60 Dunkin’ Donuts has been in my life since I was a child I went through and ordered two sausage, egg and cheese biscuits and a dozen donuts because I had a doctors appointment and I like to take them donuts THE experience I had when I opened up the paper to look at the sausage egg and cheese biscuit was it the presentation was very nice. Perfect circles for the biscuits. Perfect circle of sausage perfect circle of egg even though truth be told it’s probably not real legs, but I noticed number one that it was lukewarm the second thing I noticed when I bit into the bread was that it was very dry and it had the consistency of a dry English muffin. It was more like a dry English muffin than it was a biscuit. Also, I noticed in the background that the bread had a bitterness to it. I managed to choke down the first biscuit and I never do this, but I went back through the line so that I could get a Boston cream doughnut with chocolate on it that I’ve always been able to count on when I pulled up I said to the young lady, would you please throw this other biscuit away? This is probably the worst sausage, sausage, egg, and cheese biscuit that I’ve ever had and I said if you do that for me, I’d appreciate it very much because I just wanna get it out of my car so that I don’t have a nightmare tonight about it and she laughed. I was very cordial too. The other band part of the experience was that even the bread the dough on the Boston cream doughnut it had that bitterness like the biscuit had and I don’t expect the dough or the biscuit to be sweet, but it had that same bitterness in the dough of the Boston cream doughnut, even though there was chocolate on it needless to say your quality of your products needs to be improved. I would never take a family member or myself back to Dunkin’ Donuts I never complain. I’ve never done anything like this and left a review, but Dunkin’ Donuts has been a part of my life for 60 years. I can honestly say that Dunkin’ Donuts would be the last place on earth that I’d want to eat thank you.

I always get nervous asking for names because I feel people always think it's for a bad reason but not in this case! I shall describe the sweetest employee that tended to my order at the front counter: *Younger dark skinned female who had glasses and braids/locs/twists. *Time was approx 12:15pm *I orderdered a wake up wrap,hashbrowns This woman was friendly, kind and immediately greeted me when walking in. Sometimes, this is all it takes to turn someone's day around Because you never know what they are going through! Next time I will get her name

I went today to get ice coffee 3 ladies standing talking, I waited for at least 5 minutes, nobody at the place or drive throu, after a placed my order they start talking within each other, wiggling like middle school girls, not even Hello or Thank you That place sucks, never going back again, by the way this is on 89th Cicero Oak Lawn illinios,

Stopped in the utica dunkin on Genesee street. Ordered large oreo Iced latte and a medium decaf tea and medium iced coffee. Had me pull up by side door and server came out with hot tea and iced coffee and says have a good day. I said im missing my iced latte and he says OK. My husband took his tea back in store because it was regular tea. He stated there was several people in a line doing complaints about their order. In the meantime a different server comes out and hands me a LG iced latte.. I order this drink daily and it was 1/4 cold foam on top and was not iced latte because it was light brown and not thick like milk cosisticeny it was coffee.

So on thatvm

What a joke lol

My experience with Dunkin Donuts is great they make their donuts fresh everyday and the food stays hot when it's served. Also their beverages on lattes is to my perfection.