DuganstravelsReviews of duganstravels.com

My 14-year journey with Dugan's Travels has been nothing short of transformative. When I first joined, I was completely new to the travel industry, and they've proven to be the ultimate partner in helping me grow my own business. They provide incredible resources to ensure our success—from intensive bootcamps and informative webinars to valuable FAM trips and a vast library of training videos for anything we might need to know. They even maintain an active online community so we can stay connected and collaborate. While they fully supported my passion for cruises, what stands out most is how they encouraged me to expand my expertise into other areas, pushing me to set meaningful goals while holding us accountable because they truly believe that for the agency to succeed, we all have to succeed. What really sets them apart is how genuinely they care about their agents on a personal level. Beyond the professional growth and tools, I've formed lasting friendships with fellow home-based agents and the administrative staff alike. If you're looking for an agency that invests in your success with real tools and treats you like family, Dugan's Travels is the place.

I have been with Dugans Travels for 12 years now. When I began my travel agent journey in 2014, I compared several host agencies and ultimately signed my contract with Dugans. Through the years I have been able to grow my business the way I want to. I have not had any pressure from administration to sell certain things or hit major unattainable goals. After so many years with the company I now have been able to develop a podcast based on my experience in the travel industry and to help new agents with their journeys. I love that Dugans is a small host agency, we get extensive opportunities for trainings, fam trips and one-on-one time with suppliers. I also have made many friends in my fellow agents and love to support them all in their businesses as well.

I’m heading into my fourth year as a travel advisor, and choosing Jennifer and Dugan’s Travels as my host agency has truly been one of the best decisions I’ve made for my business. From the beginning, Dugan’s has been incredibly supportive. They offer regular online training from Jennifer and the staff, along with several supplier webinars each month, which has helped me continue learning and growing with confidence. They also create multiple opportunities throughout the year for agents to connect in person, including FAM trips and an annual conference where we can meet suppliers face-to-face and build valuable relationships. What I appreciate most is that Dugan’s has supported my business at the pace I’ve set for myself, while still encouraging me to expand, learn, and step into new opportunities. I’ve always felt like I had guidance when I needed it, but also the freedom to build my travel business in a way that fits me. I’m very grateful to Jennifer and the Dugan’s Travels team for the encouragement, training, and community they provide. I’m so glad I chose them as my host agency.

As an advisor with Dugans Travel for several years, one of the things I appreciate most about is that they truly understand the importance of family and work/life balance while still encouraging agents to build a successful, professional business. They encourage advisors to treat travel as a business, and not just a hobby - and provide the training, tools, and support needed to grow professionally and build long-term success. At the same time, while the leadership team is always there to guide, encourage, and support agents, they also expect advisors to stay engaged by taking advantage of training and educational opportunities and by building relationships with both industry suppliers and fellow advisors. It’s a supportive, down-to-earth environment with a strong sense of community and communication and I’ve really appreciated the flexibility and encouragement to build a successful travel business.

I have been disappointed in the leadership of my host agency, Dugans Travels, specifically emailed correspondences to me from Agency owner-Jennifer Dugan. It is common to get short, curt email responses from Jennifer in asking questions to Dugans help desk. But most recently this week I was disenchanted by Jennifer's recommendation that I take a 1-year leave of absence (which is completely unpaid as you are a self-employed travel agent with Dugans Travels and is not a favor to any agent; in reaction to simply asking a couple critical questions. One being: Is there a way to receive simply mandatory emails from Dugan's vs the several times daily, optional training and other generic emails agents are sent? There was an assumption vs a question asked by Jennifer that I must be going through a difficult emotional time that was impacting my judgement, if not why would Camille be sharing negative, critical feedback with us. They encourage agents to share positive feedback and experiences only. It's odd to me that Dugans Travels care so much about my review of the company while I was a Dugans Agent; that 2 years after the review was left in 6/2024. They chose to clean up their initially nasty and accusatory response to my review in 2024, so they now in 2026 appear as a caring and supportive travel agency vs looking internally to make their processes and training simpler, more time efficient, so independent agents can spend more time pursuing and building their book of business, which takes tremendous effort, motivation and time, especially for agents in their first 2 years. If they had chosen sincerely to list changes and improvements they've initiated at Dugans and better ways to encourage respond to agents honest concerns and feedback would have been a much better choice in a creating a revised response, 24 months after the review was posted. Dugan Travels excessive, generic emails, complicated, lengthy and complicated training modules, lengthy, confusing input methods of client details and travel info. It's A lot as a newer agent trying to just bring clients in to survive and make decent money as a travel agent, suggesting a 12 month leave unpaid, leave of absence, which would be basically a death sentence to any self-employed agent vs asking me or any of their agents if that's what they want, or calling me to discuss my questions, or anything else other than what Jennifer chose would have been better than a blunt 1 sentence recommendation to take a one-year leave of absence. It was distressing and sad to me. I felt abandoned by Dugans. So I sadly cancelled my vacation plans to join Jennifer, staff and Dugan's agents on a FAM Cruise I had planned for months to attend and was to start in just 7 days from Jennifer's email. It was obvious to me I was not an agent someone Jennifer cared enough about to pick up the phone to talk to or a suggestion that we discuss things in person when we meet up on the cruise the following week. I've additionally found Dugans Travels numerous recorded, training modules are much less efficient than more frequent hands-on mentoring training would work better for groups of new agents that meet regularly and consistently to brainstorm and share real ideas to attract new customers that actually commit and are successful would be a much better use of agents time. For those of you considering coming to Dugans Travels as a new agent and starting up as a self-employed Travel Agent it is very difficult, especially now in the age of AI where people and companies can type in online a possible vacation concept and get numerous free options or book directly online without any additional cost. I thought you deserved understanding some of what I have experienced as a newer independent agent with Dugan's. I'm sad what the future holds with Dugan's Travels for me. Update: Well I found out what my future held with Dugans Travels. I was fired, had my contract cancelled for posting this and 2 other honest reviews online. Instead of looking within or wanting to seriously look at how Dugans could improve policies, training, small group mentoring, etc. They decided to just end my contract with Dugans, prior to its renewal. It is definitely not just me with Dugans who feels that they lack individual support of their agents, are also overwhelmed by excessive Dugans emails, difficult outdated computer software programs, etc. But I hope at some point they survey their agents for honest feedback even if it is anonymous, to see how everyone experiences current Dugans training, support in how to bring in and keep clients, and what is lacking within Dugan's Travels so they can better support and motivate their agents when times get tough. Thankfully as one door closes, better opportunities present themselves. I am better off today.