Duck's ServicesReviews of ducks-services.com

Response from Duck's ServicesMar 7, 2026

Thank you for your feedback. To clarify a few points for transparency: both DMA cards referenced in your review successfully passed all diagnostics using the default testing firmware, which confirms that the hardware itself was functioning correctly. The issue occurred specifically with the custom firmware environment, not the cards themselves. The cards were never “bricked,” and they continued to function normally when using testing firmware. Our team spent over a week troubleshooting with you, including multiple remote sessions and firmware attempts to try to get the environment working on your system. As you mentioned, Zero worked extensively with you and escalated the situation internally so additional attempts could be made. Because the firmware could not be made compatible with your system, a refund for the firmware was already processed. We always try to work with customers until every reasonable troubleshooting step has been attempted, and we regret that we were not able to get that particular firmware configuration running on your setup. - Mr. Duck Owner, Duck’s Services

Response from Duck's ServicesMar 5, 2026

Hi Kenzie, We attempted to assist you with your driver installation issue through our support system. However, during the interaction you sent abusive messages and threats toward members of our team, including telling a staff member to harm themselves. Because of this behavior, you were removed from our Discord server. Our community rules are in place to protect both customers and staff, and threats or harassment are not tolerated. For transparency, we have records of these messages. Your removal was based solely on this conduct, not on the technical issue you reported. We help thousands of customers successfully set up their hardware, and our team is always willing to assist those who communicate respectfully. — Duck’s Services

Response from Duck's ServicesFeb 25, 2026

Cameron, We want to address this clearly. Your order was placed using PayPal. PayPal is not advertised anywhere on our site as instant delivery. Instant delivery only applies to card and crypto payments, which are processed automatically. PayPal orders require manual review and are fulfilled after that review is completed. Your order had been placed for approximately one hour before a PayPal dispute was opened. The moment a dispute is filed, our system automatically locks the order and we are legally and operationally unable to deliver the product. At that point, fulfillment is no longer possible until the dispute is resolved. Regarding communication, we reviewed the interaction and did not find any disrespectful or dismissive behavior from staff. Asking about delivery time is completely fine, but opening a chargeback within an hour prevents us from resolving it normally. If you would like this resolved, the PayPal dispute must be closed so we can proceed properly. Duck’s Services 🦆

Response from Duck's ServicesFeb 14, 2026

Hi, We’re sorry to hear you’re having trouble. While we can’t see any tickets that went unanswered, our support team responds to tickets every few hours, 24/7. We do not ignore customers - especially over a $17 order. If you haven’t received a reply, please double-check: • Your open ticket in Discord • Your email (including spam/junk folders) • That you submitted the ticket under the correct username If you reach back out with your order number or username, we’ll personally make sure this gets handled right away. We’re here to help - just respond to your ticket and we’ll get this resolved.

Response from Duck's ServicesFeb 2, 2026

Hi there, We’re genuinely sorry for the frustration caused by this order. At the time of your purchase, international shipments were handled via a slower postal service, which unfortunately led to extended delivery times outside of our control. Since then, we’ve made major improvements: We’ve fully switched to UPS for international shipping, with most customers now receiving orders in as little as 4 business days, International shipping rates have been reduced, All required cables are now included by default with every hardware order We appreciate you sharing this feedback—it directly contributed to these changes. If you ever decide to give us another shot, we’re confident the experience will be significantly better. — Duck’s Services Support

Response from Duck's ServicesJan 29, 2026

Thanks for taking the time to leave a review — we appreciate the feedback. To clarify, Trix is a member of our support staff, and we’re glad they were able to step in and help resolve the issue. We’re also happy our Discord community was able to assist while troubleshooting was in progress. That said, we understand your frustration with response time and the initial reliance on documentation links. We’re actively working on improving response speed and making sure hands-on support is provided sooner when needed. Your feedback helps us improve, and we appreciate you pointing this out. — Duck’s Services Support Team

Response from Duck's ServicesJan 22, 2026

Hi Hunter, We take reviews and support claims very seriously, but this feedback does not match any order or support history in our system. All tickets are reviewed thoroughly every day, and our average response times are short — we do not leave customers waiting for days, let alone months. Additionally, any hardware issues are handled through our support process, and we have no unresolved cases matching this description. If this review was posted in error or under a different name/email, we encourage you to contact our support team directly so we can verify your order and assist properly. We’re always willing to resolve legitimate issues, but we can only do so when there is a real order and support request on record. — Duck’s Services Support Team

Response from Duck's ServicesDec 18, 2025

Anthony, we’re sorry for the frustration this caused. During restock periods, hardware can ship in multiple packages, which should always be clearly communicated. We’d like to review your case directly — please reach out so we can resolve this properly.