Duck's ServicesReviews of ducks-services.com

Response from Duck's ServicesApr 26, 2026

Hey, I understand the frustration here, but I want to clear a few things up. Firmware delivery is listed as up to 24 hours in the product description, which you agreed to at checkout. In your case, it was delivered in around 8 hours, which is well within that window. Regarding the PC not booting into Windows, firmware itself doesn’t “brick” a system like that. That’s almost always related to BIOS settings, driver conflicts, or setup issues. We’re more than willing to help troubleshoot that, but we do need a bit of time to respond to tickets, especially during higher volume periods. As for the 15-hour response time, that’s not ideal, but it’s also not being ignored, support isn’t instant and tickets are handled in order. Same goes for the coupon issue, if something didn’t work, we’ll get it fixed, but it still needs to go through the queue. We’re glad you were able to get help in the meantime, but saying there’s “no support” isn’t accurate. If you still need help, reply to your ticket and we’ll take care of it.

Response from Duck's ServicesMay 9, 2026

We’re not able to verify this review against any real order or customer in our system. The feedback provided is also extremely vague and doesn’t reference any product, issue, or interaction with our support team, which makes it difficult to take seriously. If you did make a purchase and experienced an issue, we encourage you to contact our support team with your order number so we can properly assist. Otherwise, this appears to be a non-genuine review.

Response from Duck's ServicesApr 21, 2026

Hi there, We’re sorry to hear you had a frustrating experience, but we’d like to clarify a few things. We do not sell “broken firmware.” All firmware provided is tested and functional, and in cases where issues arise (which can happen due to setup, environment, or external factors like game updates), we actively work with customers to resolve them. Regarding response times — while we handle a high volume of tickets, we do our best to respond as quickly as possible and ensure each case is properly addressed. Delays can happen, but we are constantly improving our support systems to minimize them. As for your 1:1 build, these are not instant-delivery items and may require time depending on availability and current workload. That said, if there was a delay beyond what was communicated, we’re more than willing to review your case and make it right. If you’re still experiencing issues, please reach out with your ticket or order details so we can take a closer look and get this resolved for you. — Duck’s Services Team

Response from Duck's ServicesApr 21, 2026

Hi there, We’re sorry to hear you feel this way. Providing reliable and responsive support is something we take seriously. If you’ve had a negative experience, we’d really appreciate the chance to look into it and make things right. Please reach out with your ticket or order details so we can review what happened. — Duck’s Services Team

Response from Duck's ServicesApr 21, 2026

Hi there, We’re sorry to hear about your experience, but we do want to clarify a few things. No provider in this space can guarantee permanent “undetected” status, as anti-cheat systems are constantly evolving. While our products are actively maintained and updated, bans can still occur depending on a variety of factors including game updates, usage patterns, and individual setup. Regarding reviews — all of our reviews come from real customers, and we do not post or generate fake feedback. We stand behind the scale of our user base and the transparency of our community. If you experienced a ban shortly after purchase, we’re more than willing to take a closer look at your case and see what may have caused it. Feel free to reach out with your order or ticket details so we can assist further. — Duck’s Services Team

Response from Duck's ServicesApr 21, 2026

Hi there, We’re sorry to hear you ran into issues. If the Discord link isn’t working, it may be expired or you may already be in the server on another account — our support is fully active and available there, so we’d be happy to get you in and assist. Regarding chams not working, this is typically related to setup, game updates, or configuration — not a permanent issue. Our team can walk you through fixing it quickly once you're in a ticket. Please reach out with your order details and we’ll make sure you get access and proper support. — Duck’s Services Team

Response from Duck's ServicesApr 21, 2026

Hi there, We understand your concern, but we’d like to clarify a few points. EAC (Easy Anti-Cheat) is constantly updating, and detection waves can occur across the entire space — this is not unique to any single provider. Our firmware is actively maintained and updated in response to these changes, and many users continue to run without issues. Ban reports being shared in a public channel are intentional for transparency — no provider is immune, and we don’t hide that. It’s important context, not proof of something being permanently “detected.” Regarding support and refunds, we do our best to assist every customer and resolve issues properly. In cases like firmware updates or replacements, we follow clear policies and work to provide solutions rather than leaving customers without options. If you’re still experiencing issues, feel free to reach out with your details and we’ll review your case directly. — Duck’s Services Team

Response from Duck's ServicesMar 11, 2026

Hi Rakan, We’re sorry to hear you had a frustrating experience. Our team works hard to help every customer get the product running correctly, and thousands of users use our services successfully. If you experienced an issue, we’d be happy to investigate and help resolve it — most problems come down to setup or system configuration and can usually be fixed quickly. Please open a support ticket or contact our team directly so we can look into your case and make it right.