duckandwaffle.comReviews of duckandwaffle.com

Service is extremely slow. Starters were tasty but the main, signature duck and waffle, was poor. Waffle is cold, duck is overcooked and the duck egg is runny. Unfortunately, I got salmonella from the duck egg.

Excellent service and food - nice relaxing atmosphere. Definitely return.

I am massively disappointed with our experience at Duck and Waffle. I want to point out that we didn’t raise this in the restaurant as we knew this was no fault of the servers who ultimately would end up having to deal with any complaint we made. The timing of the food was ridiculously long. It took almost 30 minutes to receive our starters. One of which was a salad and the other was the pork sliders which was freezing cold. We then had to wait a further 30 minutes for our Philadelphia cheese steak which was on a ciabatta roll rather than an actually roll like a cheese steak. Additionally, the ravioli was over salted and undercooked. We then had to skip our desserts as it took so long to get anything. This was our anniversary so was completely underwhelming. I will not be coming back but feel you need to be aware of this to improve for the future. I also will be telling friends and family not to go there for special occasions.

I'm surprised such a popular place has such few reviews. My wife and I always have a great experience here.

Great environment, good food and our waitress Amy was very polite and great to talk to, she made the whole experience very enjoyable

Great brunch with a wonderful view. Service could have been a bit better but overall very good.

The signature dish Duck and Waffle we ordered are too dry, duck is over cooked and the Waffle is cold. Not worth the price for this quality. Although environment and atmosphere is good but they have to make sure the food served must be hot. Not recommend to friends.

Booked in for drinks on 29/03/23.Ordered drinks and some fries.Fries took 45 mins and we had to remind the waitress.When she came back she said sorry the kitchen forgot but they are doing them now.After another 10 mins she brought them over and said sorry and they would remove from the bill.When we got the bill they will still on there which I pointed out.The same waitress then replied her manager had overruled her and because we did not complain we now have to pay for them!The waitress,it says Hazel as the name on the receipt insincerely apologised again and I said I do not accept her apology.What can I do she said!The only reason I did not take it further is because it was a treat for my birthday and I did not want to upset my wife.They establishment really need some customer service training.The only good point about the D&W is the lift!View and service is far inferior to the Sky Garden and Iris.In short it the whole experience was a load of waffle.