duckandwaffle.comReviews of duckandwaffle.com

This was my second visit to Duck & Waffle, and once again, the food and service were excellent. A special shoutout to Ardra, who gave fantastic advice on portion sizes so I didn't over-order and waste food. Her thoughtful, attentive care was exactly what I needed as a solo diner. I’ll definitely be back on my next trip to London!

What a lovely night out! Excellent service from Poonam made the experience even more lovely. The food was delicious and the view unparalleled! For a non-duck lover I was pleasantly surprised!

I would not recommend Duck and Waffle. I recently visited with my family to celebrate my son’s birthday and was extremely disappointed. The service was poor, with food arriving before our drinks, and staff repeatedly dropping glasses and cutlery. The whole experience felt chaotic. I was expecting a high‑end dining experience, but the only thing that met that standard was the bill. I definitely won’t be returning.

When your customers are paying in order to check out of the restaurant, BE PATIENT!!! All I had to do was:- 1) Connect to the internet. 2) Log in to my bank account. 3) Check for my pin (most people do not remember their pins anymore since we are all tapping away). The phone and internet was loading a little slow but, not that slow. Calm down. Due to the 2 waiters acting a fool, clowns at 2 different table were starring at me, gossiping and chatting rubbish amongst themselves. KMT. Yes, I was ready, I just did not expect my card to not work on the first tap and it was a credit card with money/credit inside!!! Love your clients to the door and be patient, it took me 2 minute for me to check my phone. Other than that the food and view was good.

Amazing food, amazing service. The chefs were incredible and Gabi was great.

We have never tried Duck & Waffle before and thought we would try it for the first time for the delicious-looking Thanksgiving dinner. We left the experience that night without really anything nice to say about it. When we arrived, we waited for a hostess and when she arrived she didn't greet us. I told her we had a reservation and then she took our coats and put both of them on the same hanger. Our table wasn't great - it was right behind the bar and very busy - but honestly nowhere in the restaurant looked nice to sit or else I would have asked to move. We got asked 4 times by 4 separate people if we had allergies - not sure why this information isn't passed along. Three different people were serving us, so we had to clarify we already ordered drinks, etc. but regardless of how many were serving us, I had to keep asking for water refills. The food was so appalling for what we paid, especially knowing that there are so many great restaurants in Edinburgh that won't charge you that much for mediocre food. One of our starters was brioche bread which was incredibly dry. Then, we had to wait a while for our main dishes - we did get our drinks comped for the wait, and thank goodness for this because at the end of my glass of Merlot, it tasted like wet dog? - and everything was so mediocre! We just couldn't eat one of our sides and had to ask for extra sauce because everything needed it. The dessert was probably the best thing we had, but I could taste the fact it had been sitting in a commercial food storage box for a while. It really didn't help that I had high hopes for this meal but with £45 a head without drinks or sides, my expectations were high! We weren't even wished a Happy Thanksgiving (we went in the first place to celebrate the holiday) and all the staff just seemed to not really know what they were doing / didn't really care. I had told a lot of my American friends about this meal and was really expectant of it - but I will definitely tell them to never go and you are much better going to literally any other restaurant in Edinburgh!

I’ve previously visited for breakfast and had a brilliant experience — great quality food and happy, welcoming staff. Unfortunately, this most recent visit was the complete opposite. From the moment we entered, the staff were miserable. The attitude at the entrance was unwelcoming, and it only got worse once we were seated in the restaurant. It’s clear they have no problem taking your money, even while delivering some of the poorest service I’ve ever experienced. The service throughout the meal was poor and the staff were unfriendly. I only received one drink during the entire visit, and that was only because I had to stop a member of staff to request one. The Sunday roast was absolutely awful — the meat was inedible and the vegetables were undercooked. When I complained, the response was disappointing. I was offered a replacement meal, but by that point our allocated table slot was almost over, so it wasn’t a realistic solution. I raised these issues with staff on the day and received little to no response. I also provided feedback when asked by Duck & Waffle afterward, and it wasn’t even acknowledged. After spending so much time recommending this place to others, this experience has completely undone all the good.

Just had dinner here and found the food to be the best we have had in ages. The most perfectly cooked chips. The service was fast and friendly. Highly recommend