Sarrah
Terrible Customer Service
I had an issue with not recieving my book, due to a wrong shipment address (my fault).I contacted the company and asked how I could resolve the issue. "He" has not offered to give me a tracking number or anything. In his seller agreement with paypal, he must have tracking on all of his shipments. I assume he chose not to pay for the delivery confirmation (which should have come out of MY shipping costs). Once I filed a complaint through paypal, I recieved this in email "I said that you should cancel the dispute, and send a letter to your old address and ask them to return the book, or forward the book to you. That's the only option you have that is ethical. But you chose to go the fraud route and file a claim for the money to be returned to you immediately. Not the moral thing to do...you admit in your dispute comments that you had the book shipped to the wrong address, and now when you don't receive it, you file a claim against us. You are falsifying information and profiting from it, and that's called fraud. You filed a sworn statement to paypal (when you opened the claim) stating that the item did not arrive, and yet, you don't live there anymore so you don't know that to be true. That's illegal...If you do not cancel this claim within 24 hours we will contact paypal to have them look at what you are doing and recommend your permanent paypal account termination for breach of terms of use, and then we will send all the statements you've made on this claim to our lawyers and see to it that charges are filed against you for fraud." All I want is the tracking number, these people are rediculous. Terrible customer service... Buyer beware!