DTLRReviews of dtlr.com

Im from Birmingham Alabama. Do NOT, I repeat, do NOT put a raffle in if you trying to get any kicks! I won a raffle for the 14 ferraris Jordans, and couldn't get my shoes! They hold your shoes that you won, for the people they know! Everyone needs to be fired including the manager, and everyone else that works in that store! The people behind the counter to the floor workers all know each other, and only hold shoes for the people they know! Roebuck, 9160 parkway east Birmingham Alabama 35206 needs a whole new staff including mangers! I won my raffle fair and square and still didn't receive my shoes on my birthday 06/14. I provided I'd, my raffle winning ticket, and Gmail, and was still denied! The manager kenosha needs to be fired to, she was holding people that she know shoes! DTLR just get a whole new management for that store because, it isn't fair to the people that won and still couldn't get the shoes all because, the manager and the people that works at the store knows somebody! It's not fair! I won my raffle got the screenshots, pin code and everything, that's not fair! I wanted those shoes for my birthday!

Horrible customer service never ship my item full of excuses will never use again

Poor customer service. 2 different sized shoe were sent. Asked for it to be corrected, and was told a new pair would be shipped. Days later a refund was issued with the shoes still in stock. I questioned dtlr about it and all I got was that was a mistake on our end my apologies.

I ordered shoes for overnight shipping and still haven't gotten the item I purchased, . and was told that their policy for overnight shipping was 2 business days , so to make this make sense overnight means 2 business days ? How? please give me the meaning of overnight. Requested a refund for my overnight shipping payment they stated the order was not late. This is clearly false advertising

Purchased several items at the Wilkinson location (Charlotte). Noticed I was over charged for shoes. Talked to the store manager about the over charge, who took the shoe to the back room and changed the price. The manager proceeds to tell me it was marked wrong. I can get a store credit but not a refund. I reached out to the corporate office about the discrepancy and was ignored.

I placed an order for two pairs of shoes. Next day I was emailed one pair was out of stock. Ordered over 48 hours ago and still not shipped. Website says shipping guaranteed within 48 hours. No compensation offered for any inconvenience. Never buy from DTLR again.

Bad communication skills took long time getting in touch with customers service

I'm only leaving a single star because it was mandatory to write this review. Unfortunately, my experience with this company has been extremely disappointing. I received shoes that appeared worn, with a box that wasn't brand new. I contacted customer service, hoping for a refund. Instead, they offered me three options, including keeping the shoes and receiving a 15% discount. I accepted the discount, but it never materialized. After multiple follow-up attempts, the 30-day refund window had expired. To add insult to injury, customer service now claims that photos of the shoes don't show any signs of wear. This is unacceptable, as they previously acknowledged the issue and promised a resolution. I feel ignored and disrespected by this company's failure to honor their commitments. I strongly advise against doing business with them, as their customer service is unreliable and untrustworthy.