DTLRReviews of dtlr.com

This store is thieves I bought a backpack the backpack never arrived they sent me an email that my item had arrived I called FedEx they told me that the store printed the shipping label but they never sent the item now the dtlr store wants me to make a police report for something that I never received. Esta tienda son ladrones, compré una mochila, la mochila nunca llegó, me enviaron un correo electrónico diciendo que mi artículo había llegado, llamé a FedEx, me dijeron que la tienda imprimió la etiqueta de envío, pero nunca enviaron el artículo, ahora la tienda dtlr quiere que haga un informe policial por algo que nunca recibí

Ordered a pair of shoes over a month ago! They created a shipping label and never sent the order! When I called their customer service it said wait time 12 minutes then after 20 minutes someone answered and immediately hung up. When I called back it was directTV answering service!

Trash! Ordered school clothes from this site and paid an extra 20 dollars for express shipping. Not only did I not receive my items in timely manner, but I also couldn’t get ahold of anyone during there business hours. Stayed on the phone 20 mins to be hung up on. Then I received a false alert saying they attempted to deliver my items which was a lie as I’ve been home all day. I think because they wanna cover their butts about the two day delivery which was another lie. Never ordering here again. They are to difficult to get in contact with. Very unprofessional

I bought a pair of shoes for my son the other day, I payed $81.00 and then the next day they said my order was canceled because they were sold out. They really should have stuff marked as sold out because now I have to waite for my bank to release the money. It's bs I never try and buy anything from dtlr.

BUYER BEWARE!!! I ordered 2 pairs of slides and a few other clothing items for my son. 1 pair of slides were worn and broken. The bottom was filthy upon arrival. I’ve ordered from Nike, Macys, Dicks, etc, and have never received a used product! I contacted the DTLR customer service on 7/4 but they were closed due to the holiday. On Monday I called and was told to email custserv at DTLR . I emailed customer service and included pictures. DTLR responded providing us a return address and packing slip only. No return label. Out of frustration I was going to pay to have the shoes returned, but UPS quoted $50 for the cheapest option. I contacted DTLR for a return shipping label daily only to be told I would be contacted in 48 hours. Today is 7/16 and I still have no way to return shoes that were shipped to me defective and used.

I ordered sneakers from them over a week ago. Never received an email after the initial receipt. I emailed them a couple of times asking what the status of my order was and never received an answer. I had to start dispute with my credit card company as they were not answering me back. Finally, I got an answer back and guess what? They canceled my order because they didn't have my item. I suggest you shop elsewhere..

Any shoe store is better. Bad prices, bad policies, no refunds. You can get everything better and cheaper at any other store. Just somewhere to go when bored

I will never buy from this merchant again have one of the worst customer service and return policy’s suck. You don’t get a full refund, and who wants store credit. If I paid full price give me the full price back in the original payment method I chose to pay. This business is a joke, trying to nickel and dime people.First and last time ordering shoes from DTLR.