DTLRReviews of dtlr.com

I am writing this review to warn future customers about my terrible experience with DTLR and their extremely poor customer service. I ordered three pairs of shoes totaling nearly $200 for my daughter before Christmas, expecting everything to arrive on time and in proper condition. Instead, when the package arrived, they only sent ONE shoe in the box — not a pair. Just a single shoe. That alone is unacceptable. Getting help from customer service was almost impossible. No one answers the phone, and it is extremely difficult to get in touch with a real person. When I finally did reach someone, I was shocked at how unhelpful the company was. Not only did they fail to take proper responsibility for their mistake, but I was also forced to pay for return shipping out of my own pocket, even though the error was completely theirs. To make matters worse, the only solution they offered was 20% off a future purchase, basically asking me to give them more money after they already messed up my order and my Christmas. This experience was stressful, disappointing, and unacceptable for a company of this size. DTLR has some of the worst customer service I’ve ever dealt with, and I will never shop here again. I strongly suggest that anyone considering ordering from DTLR think twice.

I ordered three items on 12/17/2025 and have yet to receive the third item. I can't get anyone on the phone because it hangs up on you automatically. NEVER ORDER ONLINE FROM THIS STORE EVER. you can't get in contact with anyone to resolve any issues. I need my money back at this point.

Bunch of scammers.Don’t spend money with them. I paid for 2 days service for a pair of jeans twice and both times they weren’t on time.This last one I haven’t received even though it is 5 days now

I placed an order for three pairs of sneakers on December 8, 2025. The first two pairs were delivered on December 10 and December 11, but I have yet to receive the last pair as of December 16. Customer service has been a nightmare. The automated chat does not connect you to a live agent, and when you call the 800 number, they never let the phone ring during a callback. This ensures the call is logged as them calling back, but it leaves you waiting without getting the help you need. I have already spent over 20 minutes on hold, despite being told the estimated wait time was only 9 minutes, only for them to hang up on me. This is my second attempt at trying to reach a live person on the phone. What truly frustrates me is that my order status shows it is pending as partial, yet I received an email requesting pictures of all the products, packing slips, and original boxes. Why should I have to do all of this additional work when my order clearly shows that the last pair hasn’t even shipped? I will not place another order online with DTLR again.

Terrible experience and customer service isn’t any greater. Ordered 2 pair of jeans as a Christmas gift to a loved one, only to receive 1 of the pairs. Hard to even get in touch with anybody to begin to resolve the problem. Absolutely poor all around. Don’t do it.

Don’t order from here. A colossal mix up on my order. On more than one occasion. Seems intentional to steal from lazy customers. Takes forever to get a refund, IF you get one at all. You’ve been warned.

LOOK AT ALL THE REVIEWS. NO ONE IS LYING. THIS COMPANY SUCKS AND SHOULD BE CLOSED INDEFINITELY DUE TO POOR SERVICE, TERRIBLE STAFF MEMBERS AND PISS POOR MORALE! Don’t shop with DTLR. STOCK X OR ANY OTHER SHOE COMPANY WOULD BE A BETTER OPTION TO ORDER FROM!

I recent order 3 pair of shoes online for my daughter size 11c i double checked to make sure i had right sizes before placed the order the shoes came and they was all the wrong sizes they sent me all sizes 11 in woman so i sent the shoes back and they resent my order back out the shoes just got delivered the uggs was just thrown in the box look like a have display shoes and the other pair is ones and they are dirty look like they been wore i very upset with dtlr and no longer be shopping with em