DTLRReviews of dtlr.com

0 stars. Online shopping from hell experience. Placed an order on April 1st for $39 (after shipping and taxes) for a hat. First time ordering from this company. April 8th (8 days later) comes along, I think hmm I should check the tracking on that order, sure enough the order hadnt even been dropped off at Fedex, only a shipping label created. It is now April 9th, still hasn't been dropped off. Over the last 2 days I've sent multiple emails, called multiple times within business hours, only to be on hold for 30 minutes until an automated message plays stating their business hours then hangs up the call. DTLR has done absolutely nothing to respond or communicate with me. Going to write a complaint with the BBB and file a chargeback with my bank at this point because I absolutely cannot get ahold of anyone from this company.

Will never shop this company again. Shipped my package with an entire pair of shoes missing. Invoice makes it look like shoes was shipped but they weren’t. I can’t get in touch with an actual person. No response from email or live chat and the phone number, no one picks up. Horrible establishment, im about to put in a claim with my bank for a refund.

Would give zero stars if possible no Matter what location I’ve gone to the people have the worst attitude ever do not answer store phone or customer service number terrible company all together

DO NOT EVER ORDER FROM HERE. SCAM SCAM SCAM. They don’t ship your order. If you email they don’t respond. If you call it says wait a certain amount of time and then after 20 minutes it HANGS YOU UP. NO ONE RESPONDS. THEY TAKE YOUR MONEY. THEY ARE FRAUD.

I purchased two Nike Sweatsuits for my husband. He didn't care for the colors or the style, so I went back to the store after calling the Customer Service Number Several Times, NO answer. They was very rude at the Bessemer Alabama Location. She said to the other associate, these people are crazy, referring to me after I ask for a Refund. I didn't understand after making a purchase with a Debit Card, I couldn't get my money back?? They was very rude...again! She called someone on the phone to explain to me that do not give money back under any circumstances. I wish they tell u that before they take ur money. I will NEVER DO BUSINESS HERE EVER AGAIN! $286.00 Wasted MONEY!

This company has horrible customer service and are basically just incompetent. My order got canceled 5-6 times without any explanation and it was a struggle just to get in touch with anyone on their customer service line. Hold times were over 30 minutes. Just a horrible company overall.

I couldnt remember which company sends out used looking old footwear. Until my order came yesterday. Stay away from this company. They are sending out marked/scuffed up, worn looking product. This would now be the second pair of footwear in sometime I have received that is like this. Go to bbb read the complaints save yourself the headache.

Got shipped the wrong pair of pants twice and one store wouldnt even pick up the phone to answer questions on the product all sett with this store website il stick to the direct retailers...... took 7 different phone calls to other stores in the area to get a answer from the store that shipped the wrong pants out my mistake for odering a second pair i had to get refunded hoping it was the pair i had wanted in the begining to be told its something wrong with thier site .....