DTLRReviews of dtlr.com

Don’t not buy shoes from this company , you have been warn , I ordered online never received my order called dtrl and a representative told me not responsible for lost or stolen packages , this company is aweful and Shady

I will never do business with this scandalous company ever again!!! Received wrong order, sent item back, asked for refund and no replacement to be sent. I have been going around and around with them regarding this issue, as proof of returned item has been received by them. Customer service is atrocious and after dealing with this issue for almost 2 weeks, still no resolution. The BBB have been contacted, so consumers beware!!!

Terrible service. Ordered a package 11 days ago and still hasn't arrived yet. They claim to deliver orders within 2 days but that's just a scam. Customer service? Even worse. I ask for at least some information regarding the whereabouts of my order and their response is usually an automated email that they're "sorry" that I haven't received my order. That's bull crap. That's the only and last time I order anything else from these guys.

I do not recommend this store. I purchased my son a pair of shoes on May 1st before 2pm, paid $36 for overnight shipping did not get shoes until May 7th. I reached out on May 3rd and was informed express shipping doesn’t start until after the shoes are shipped. On May 6th I reached out to FedEx because tracking showed “label created”, but no package has been received from the shipper. I sent customer service this information and asked for a full refund of Overnight shipping charges, they gave me $15 and charged for ground shipping. This company is a ripoff. They never called FedEx to come pick up, but yet I still had to pay for shipping and also tried to off a 20% off coupon. No thank you!! I will spend my money elsewhere. As long as companies think they can pacify you with a little coupon they think they can continue to do however. Not to me, too many other better shoe stores available to shop with.

I will never order online from this company again spent over $700 on shoes for my kids and husband oh and $50 for overnight delivery one pair of shoes came the next day and other 3 pairs of shoes came 2 days later and this is what Ugg’s me my baby only had one black Air Force in his box like dag this company just wants your money they don’t even care I will never do this again

Delivery information on their website promise will be shipped within 2 business days. I placed my order 16th of March, showed it was shipped on the 16th of March but its now the 22nd of March still no other update of when it will be delivered. looks more like the product they are selling is coming from china which they should be truthful that its takes 30days for delivery.

I ordered the jordan 4 breds. Had my order confirmed and all on a Saturday. By Monday at 415pm they canceled my order. NEVER shop with this trash company. You'd be better off paying a homeless person to jack them for you. Ripoff con artist thieves

Ordered my son shoes(as in 2 left and right foot) for Christmas only received the right shoe called customer service twice got hung up on by the automated system finally get a human being on the phone and told to send an email I send an email and it says the mailbox is full I will never shop at this place again!